At a Glance
- Tasks: Welcome customers, assist with purchases, and ensure a friendly store atmosphere.
- Company: Join the UK's leading luxury watch specialist with a vibrant team culture.
- Benefits: Competitive pay, inclusive environment, and opportunities for growth.
- Other info: Work in a dynamic retail environment during the exciting Christmas season.
- Why this job: Be the first smile customers see and create memorable shopping experiences.
- Qualifications: Previous customer service experience and a positive attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
Do you have previous customer facing experience in either hospitality, promotions, retail, or catering? Are you a naturally enthusiastic and positive person with great people skills? Are you comfortable operating in a busy and fast-paced customer-facing environment? Do you have a keen eye for detail?
Christmas is a very busy time in the retail world. Whilst our watch and jewellery specialists are busy sharing their knowledge and expertise, we are looking for Hosts to provide a friendly and welcoming first impression to customers as they enter the store. Whether it's meeting and greeting customers, booking of appointments, wrapping, and boxing purchases or assisting with customer collections you will be providing assistance to the in-store Sales Team as and when required and ensure that the store is orderly and clean during this peak trading period.
About You
- Meeting and greeting customers in a positive and friendly way
- Making customers feel welcome on entering and browsing the store
- Offering and serving refreshments
- Establishing customer needs and managing any potential waiting times
- Assisting the Sales Team in order to streamline the sales processes – for example, wrapping or boxing purchases or processing the sale
- Assisting or completing the process of customer collection orders (click and collect purchases)
- Assisting in the maintaining of excellent in-store standards
About Us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States? We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host in Leicester employer: Goldsmiths
Goldsmiths is an exceptional employer, offering a vibrant work culture that values professionalism and passion in the luxury retail sector. Employees benefit from ongoing training and development opportunities, allowing for personal growth while working in a prestigious showroom environment. With a focus on building lasting client relationships, team members enjoy a rewarding experience that goes beyond sales, making it a truly fulfilling place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Host in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Goldsmiths. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Goldsmiths before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Host in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Goldsmiths:Your cover letter is your chance to shine! Tell us why you want to work at Goldsmiths specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Goldsmiths!
How to prepare for a job interview at Goldsmiths
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
