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For Companies At a Glance
- Tasks: Create unforgettable luxury experiences for clients while supporting the sales team.
- Company: Join Goldsmiths, a leading luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Why this job: Be part of a dynamic team that values exceptional client experiences and personal growth.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Diverse and inclusive workplace with opportunities for career development.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to grow and develop your career in luxury retail? Are you skilled at finding solutions that meet clients’ specific needs? Can you represent our brand with confidence and knowledge? As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This hands‑on role involves a variety of tasks, spending much time on the shop floor and carrying out many administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our store, creating a personal, luxury experience that goes above and beyond expectations.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience working within a high‑performing team.
- Excellent organisational skills.
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewelers who made the Rugby League Trophy and the UK’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery, including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands. Goldsmiths is part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We are the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything we do – we love to wow our clients and make every interaction special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13006) in Dudley employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13006) in Dudley
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Goldsmiths' history and values. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating memorable experiences for clients, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and build rapport effortlessly.
✨Tip Number 3
Showcase your experience! Think of specific examples from your past roles in hospitality or retail where you went above and beyond for a client. These stories will highlight your ability to deliver exceptional service and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Goldsmiths family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Experience Host (13006) in Dudley
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about creating memorable experiences for clients, make sure to highlight your exceptional communication and interpersonal skills in your application. We want to see how you can engage with clients and build rapport right from the start!
Tailor Your Experience: If you've got experience in hospitality or luxury retail, don’t hold back! Share specific examples of how you've met clients' needs and created exceptional experiences. This will show us that you understand what it takes to shine in this role.
Be Organised: This role involves a mix of hands-on tasks and administrative duties, so let us know how you keep things organised. Mention any tools or methods you use to stay on top of your game, as we value excellent organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Goldsmiths!
How to prepare for a job interview at Goldsmiths
✨Know the Brand Inside Out
Before your interview, make sure you research Goldsmiths thoroughly. Understand their history, values, and what sets them apart in the luxury retail market. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Practise articulating these stories clearly and confidently, as this will highlight your interpersonal skills during the interview.
✨Demonstrate Your Customer-Centric Approach
Think about what an exceptional customer experience means to you and be ready to discuss it. Share specific instances where you've gone above and beyond for a client, especially in hospitality or retail settings. This will illustrate your understanding of the role and your commitment to delivering memorable experiences.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about how the team collaborates to enhance client experiences or what training opportunities are available. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
