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For Companies At a Glance
- Tasks: Engage clients and support the sales team for a memorable luxury retail experience.
- Company: Goldsmiths is a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible hours, generous discounts, wellbeing tools, and a birthday off!
- Why this job: Join a dynamic team in a prestigious brand, enhancing your skills in luxury retail.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Part-time role (22.5hrs/week) with opportunities for growth in a supportive environment.
Client Experience Host - Part time (22.5hrs per week)
Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks; including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.
You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (12627) employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (12627)
✨Tip Number 1
Familiarise yourself with Goldsmiths' brand values and product offerings. Understanding the luxury retail landscape and what sets Goldsmiths apart will help you engage confidently with clients and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury products. This will help you articulate your thoughts clearly and build rapport, which is essential for a Client Experience Host.
✨Tip Number 3
Gain experience in customer service or hospitality roles, even if it's just part-time. This hands-on experience will not only enhance your skills but also show your commitment to providing exceptional client experiences.
✨Tip Number 4
Network with current or former employees of Goldsmiths or similar luxury retailers. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Client Experience Host (12627)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or hospitality. Emphasise your communication skills and any previous roles where you provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of what makes an exceptional client experience. Mention specific examples from your past experiences that demonstrate your ability to build rapport with clients.
Showcase Your Interpersonal Skills: In your application, highlight instances where you've successfully engaged with clients or worked as part of a high-performing team. Use clear examples to illustrate your interpersonal skills and how they align with the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at Goldsmiths
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Think of examples from your past experiences where you successfully communicated with customers or resolved issues.
✨Understand the Brand
Familiarise yourself with Goldsmiths and its luxury offerings. Research their history, values, and product range. This knowledge will help you convey confidence and show that you're genuinely interested in representing the brand.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for clients' needs. Be ready to discuss specific instances where you've successfully addressed customer concerns or improved their experience. Highlight your ability to think on your feet.
✨Emphasise Teamwork Experience
Goldsmiths values high-performing teams. Share examples of how you've collaborated with others in previous roles. Discuss how you contributed to team success and how you can bring that collaborative spirit to their store.
