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- Tasks: Support students through various channels and maintain accurate records.
- Company: Goldsmiths Academic Registry enhances student experiences from pre-arrival to graduation.
- Benefits: Enjoy a flexible work environment with opportunities for personal growth.
- Why this job: Join a dynamic team dedicated to student success and engagement.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Be the first point of contact for students seeking support.
The predicted salary is between 24000 - 36000 £ per year.
About the Department:
The Student Information and Enquiries team is part of Goldsmiths Academic Registry. The Registry, led by the Deputy Academic Registrar, manages core operational services and actively engages with students to enhance their experience. It supports students throughout their academic journey, from pre-arrival to graduation, ensuring the integrity and compliance of academic operations. The Registry also provides a central support service for student enquiries and collaborates closely with academic staff to promote student success. It is a vital part of the Directorate of Student & Academic Services, committed to delivering an excellent student experience.
About the Team:
The Student Information and Enquiries team facilitates student engagement by providing self-service information, targeted communications, and managing the Student Hub, a single point of access for student enquiries and support related to their programmes.
About the Role:
Student Hub Advisors work within a flexible, dynamic team to deliver high-quality support to students across various academic programmes. They are the first point of contact via email, live chat, phone, and in-person at the Student Hub. The role involves providing professional, supportive, and personable service, supporting processes throughout the academic cycle, and maintaining accurate records across multiple systems.
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Student Hub Advisor employer: Goldsmiths, University of London
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor
✨Tip Number 1
Familiarise yourself with the services offered by the Student Information and Enquiries team. Understanding their role in enhancing student experience will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for students. Being able to convey information clearly and empathetically is crucial for this role.
✨Tip Number 3
Showcase your ability to work in a dynamic team environment. Think of examples from your past experiences where you've collaborated effectively with others to achieve a common goal.
✨Tip Number 4
Prepare to discuss how you would handle various student enquiries. Having a few scenarios in mind can help you illustrate your problem-solving skills and customer service approach.
We think you need these skills to ace Student Hub Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Student Hub Advisor. Tailor your application to highlight relevant experiences that demonstrate your ability to provide high-quality support to students.
Highlight Communication Skills: Since the role involves being the first point of contact for students, emphasise your communication skills in your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, whether through email, phone, or face-to-face interactions.
Showcase Teamwork Experience: The position requires working within a dynamic team. Include specific examples in your application that showcase your ability to collaborate with others, support team goals, and contribute positively to a team environment.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for the Student Hub Advisor role. Use keywords from the job description and align your experiences with the skills and qualities they are looking for, such as professionalism, supportiveness, and attention to detail.
How to prepare for a job interview at Goldsmiths, University of London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Hub Advisor. Familiarise yourself with the services provided by the Student Information and Enquiries team, as well as the importance of supporting students throughout their academic journey.
✨Showcase Your Communication Skills
As the first point of contact for students, excellent communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, whether through email, phone, or face-to-face interactions.
✨Demonstrate Empathy and Support
The role requires a personable approach to support students. Be ready to discuss situations where you've shown empathy and provided support to others, highlighting your ability to connect with students and understand their needs.
✨Familiarise Yourself with Academic Processes
Understanding the academic cycle and related processes is crucial for this role. Brush up on key academic terms and procedures, so you can confidently discuss how you would assist students with their enquiries.
