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- Tasks: Support staff with admin tasks like contracts and absence management.
- Company: Goldsmiths is a creative university known for its innovative academic work.
- Benefits: Enjoy 28 days leave, flexible working, and wellness initiatives like running clubs.
- Why this job: Join a supportive team in a vibrant environment that values creativity and inclusion.
- Qualifications: Experience in admin or customer service with strong communication skills required.
- Other info: Be part of a community committed to equality, diversity, and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
What makes Goldsmiths unique?
Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department:
Working within the Shared Service department of the People and Organisational Development department, you will work collaboratively with the wider team and with payroll to ensure our people changes are dealt with promptly.
We support managers and staff with a variety of queries and we actively look to deal with these sensitively and in a timely manner.
About the Role:
As our new People Shared Services Assistant, you will be responsible for providing high quality administrative support to staff. Including:
- Issuing contracts of employment.
- Processing contract variations.
- Absence administration.
- Handling routine enquiries that come to the team. Either by answering them yourself or passing on to the right people when necessary.
About the Candidate:
You will have previous experience working within an administration or customer service role in a busy client-focused environment. Excellent communication skills, both written and verbal and attention to detail will be key in this role. As is the ability to deliver a first-class service in a fast-paced and busy environment.
You will need to be confident and have great interpersonal skills as this role requires communicating with internal/external stakeholders at all levels across the college.
You will have experience of working as part of a team that requires you to meet challenging deadlines.
Benefits
We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes.
Equality Diversity and Inclusion
At Goldsmiths, University of London, we are deeply committed to equality, diversity, and inclusion (EDI) in both principle and practice. We work to ensure that EDI is embedded across all areas of university life from our policies and teaching to the experiences of our students and staff.
Creating an inclusive and respectful environment where everyone feels they belong is central to our values. We recognise that people thrive when they are seen, heard, and valued for who they are. That’s why we’re committed to removing barriers, addressing inequalities, and supporting the success and wellbeing of our whole community regardless of background, identity, or circumstance.
We know that building an inclusive institution takes sustained effort, collaboration, and openness to change. At Goldsmiths, we are approaching this work with purpose, transparency, and care because EDI is not a single initiative, but a shared responsibility.
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People Shared Services Assistant employer: Goldsmiths, University of London
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Shared Services Assistant
✨Tip Number 1
Familiarise yourself with Goldsmiths' values and commitment to equality, diversity, and inclusion. Understanding their culture will help you align your responses during interviews and demonstrate that you share their vision.
✨Tip Number 2
Highlight your experience in administration or customer service roles by preparing specific examples of how you've handled queries or supported teams in a busy environment. This will showcase your ability to thrive under pressure.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being articulate and confident in your verbal interactions is crucial for this role, especially when dealing with various stakeholders.
✨Tip Number 4
Research common administrative tasks related to HR and payroll processes. Familiarity with these areas will not only prepare you for the role but also impress the interviewers with your proactive approach.
We think you need these skills to ace People Shared Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the People Shared Services Assistant position. Tailor your application to highlight relevant experience in administration or customer service.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure your CV and cover letter showcase your written and verbal communication abilities. Provide examples of how you've effectively communicated with stakeholders in previous roles.
Demonstrate Attention to Detail: Attention to detail is key for this position. In your application, mention specific instances where your attention to detail has positively impacted your work, such as error-free documentation or successful project management.
Showcase Teamwork Experience: As the role requires working collaboratively within a team, include examples of your teamwork experience. Highlight situations where you met deadlines and contributed to team success, demonstrating your ability to thrive in a busy environment.
How to prepare for a job interview at Goldsmiths, University of London
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be prepared to demonstrate your skills. You might be asked to explain a complex idea simply or handle a hypothetical query. Practise articulating your thoughts clearly and concisely.
✨Highlight Your Attention to Detail
Given the administrative nature of the position, attention to detail is crucial. Prepare examples from your past experience where your meticulousness made a difference, such as catching an error in documentation or ensuring compliance with procedures.
✨Demonstrate Teamwork Experience
The role involves working collaboratively with various stakeholders. Be ready to discuss your experience in team settings, particularly how you contributed to achieving deadlines and supporting colleagues. Use specific examples to illustrate your points.
✨Emphasise Your Customer Service Background
Since the position is client-focused, share your experiences in customer service roles. Discuss how you handled challenging situations, resolved queries, and ensured a positive experience for clients or colleagues.
