At a Glance
- Tasks: Support students at risk of poor outcomes and help them succeed in their studies.
- Company: Join a vibrant university committed to student success and diversity.
- Benefits: Competitive salary, generous leave, and well-being initiatives.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in students' lives and help them achieve their goals.
- Qualifications: A-levels or equivalent; experience with diverse learners is a plus.
The predicted salary is between 30000 - 40000 € per year.
Student Engagement Coaches lead the Student Success team's work to identify and proactively support students who are most at risk of poor outcomes, with a focus on improving non‑continuation. Using attendance and engagement data, you will design and deliver interventions to help these students navigate successful pathways to graduation, contributing to the delivery of an excellent student experience for all students.
Responsibilities
- To deliver strategic interventions for students at risk of poor student outcomes (primarily non‑continuation), including leading group and 1:1 meetings with students and creating study plans.
- To monitor student attendance and engagement data and identify those at risk of non‑continuation.
- To coordinate closely with academic and professional services colleagues in the design and delivery of interventions.
- To identify key areas of focus and undertake investigation and analysis, making recommendations for improvements across the student journey that would support students to progress.
- To meet regularly with students in need of support, including monitoring their progress.
- To record notes and prepare data on student progress and engagement to support decision making in relation to the Attendance and Engagement Policy.
- To support the specific attendance monitoring of students who have a visa, including in the delivery of the University's UKVI obligations.
- To support students across the student journey, including at pre‑arrival, during the transition to study period and during Welcome.
- To deliver proactive support designed to enable students to develop skills and confidence whilst studying, including for those who have experienced academic failure.
- To deliver campaigns that raise awareness of the support available to students.
- To understand services available to students and how they are accessed and signpost students to these services.
- To support the assessment of the team's impact and the evaluation of work undertaken, including monitoring the impact of engagement interventions.
- To undertake any other duties as may reasonably be required.
- To ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy, and Objectives to proactively advance Equality and Diversity.
- To help maintain a safe working environment by participating in training as necessary and following the Goldsmiths' Health and Safety Codes of Practice.
Qualifications
- Educated to A‑level or equivalent.
- Experience of working with learners, ideally in higher and/or further education.
- Experience of working with learners from varied backgrounds, including international students.
- Awareness of the causes of low attendance and disengagement in learners.
- Outstanding and clear verbal communicator, with the ability to engage and motivate students in face‑to‑face settings and over the phone.
- Strong interpersonal skills, with empathy and understanding; ability to build positive relationships with students and staff.
- Ability to communicate clearly and concisely in writing.
- Ability to learn new processes and platforms.
- Highly organised, able to manage competing demands and prioritise work effectively.
- Self‑motivated, proactive, and able to work autonomously.
- Good IT skills, including Microsoft Teams, Outlook, Word, PowerPoint, and Excel; confident in data entry and manipulation.
- Commitment to delivering excellent customer service.
- Interest in supporting students to succeed.
Benefits
- Competitive salary.
- Working in Zone 2, with excellent transport links and interest‑free travel‑to‑work loans.
- Excellent annual leave entitlement plus additional closure days at Christmas and Easter.
- 3 days of volunteering leave per annum, plus parental and study leave allowance.
- Maternity, paternity, shared parental leave and adoption leave and pay.
- Membership of USS or LPFA pension scheme, dependent upon grade.
- Contractual sick pay provision.
- Access to an Employee Assistance Programme, offering 24/7/365 confidential and free advice, support and information on a range of personal, family or work‑related matters.
- Free eye tests.
- Cycle to work scheme.
- Well‑being initiatives including the Chaplaincy and Staff Choir.
- On‑site dining facilities.
- Access to University of London facilities such as Senate House Library.
- Membership of Staff Diversity Networks: (Dis)Ability, Goldsmiths Race Equality Group, LGBTQ+, Menopause, Parents and Carers, Women at Goldsmiths (staff are encouraged to join networks as allies where they wish).
Student Engagement Coach in London employer: Goldsmiths, University of London
Goldsmiths is an exceptional employer that prioritises the success and well-being of its staff and students alike. With a strong commitment to diversity and inclusion, employees benefit from a supportive work culture, competitive salary, generous leave entitlements, and numerous professional development opportunities. Located in Zone 2 with excellent transport links, Goldsmiths offers a vibrant environment where you can make a meaningful impact on students' lives while enjoying a range of well-being initiatives and community engagement activities.
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Engagement Coach in London
✨Tip Number 1
Network like a pro! Reach out to current Student Engagement Coaches or others in the field on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might have the inside scoop!
✨Tip Number 2
Prepare for those interviews by practising common questions related to student engagement and support. Think about how you would handle specific scenarios, like helping a student at risk of non-continuation. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for student success! During interviews, share personal stories or experiences that highlight your commitment to helping students thrive. This will help us see your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in students' lives.
We think you need these skills to ace Student Engagement Coach in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Student Engagement Coach. Use specific examples from your past work that demonstrate your ability to support students and improve their outcomes.
Showcase Your Communication Skills:Since this role requires outstanding verbal and written communication, be sure to showcase these skills in your application. Write clearly and concisely, and consider including examples of how you've effectively engaged with students or colleagues in the past.
Highlight Your Organisational Skills:As a Student Engagement Coach, you'll need to manage multiple tasks and priorities. In your application, mention any relevant experiences where you successfully organised events, meetings, or projects, demonstrating your ability to juggle competing demands.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Goldsmiths, University of London
✨Know Your Students
Familiarise yourself with the challenges students face, especially those at risk of non-continuation. Research common causes of disengagement and think about how you can address these in your role. This will show your understanding of the position and your commitment to student success.
✨Showcase Your Communication Skills
As a Student Engagement Coach, you'll need to engage and motivate students effectively. Prepare examples of how you've successfully communicated with learners in the past, whether in person or over the phone. Highlight your ability to build positive relationships and support students through their challenges.
✨Be Data Savvy
Since the role involves monitoring attendance and engagement data, brush up on your data analysis skills. Be ready to discuss how you would use data to identify at-risk students and design interventions. Mention any relevant experience you have with data entry and manipulation tools like Excel.
✨Demonstrate Your Organisational Skills
The job requires managing multiple demands and prioritising tasks effectively. Prepare to share specific examples of how you've organised your workload in previous roles. Discuss any strategies you use to stay on top of your responsibilities, especially when working autonomously.
