At a Glance
- Tasks: Be the go-to person for campus issues and service requests.
- Company: Goldsmiths, a creative and innovative university.
- Benefits: Agile working, 22 days leave, plus 6 paid closure days.
- Other info: Join a vibrant team dedicated to creating a safe campus.
- Why this job: Make a real difference in the student experience every day.
- Qualifications: Strong communication and admin skills, customer service experience.
The predicted salary is between 30000 - 40000 € per year.
What makes Goldsmiths unique? Goldsmiths is a world‑renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department: Estates & Facilities Management aims to provide our campus with sustainable, first‑class facilities for research, teaching and learning and other activities. To create a vibrant and safe environment for students, staff and visitors and to deliver our services in a professional and integrated way.
About the Role: We’re looking for a customer‑focused individual to join us as Estates & Facilities Resource Officer. Working on the Help Desk, they will be the first point of contact for all staff and students reporting issues and requesting services on campus. The role also provides administrative and operational support to colleagues within the department.
About the Candidate: You will have excellent communication and administration skills from working in a customer service environment. Proficient using Microsoft Office applications, internet based software systems and attention to detail and accuracy. Understand the responsibilities and services of the department and impact on the student experience.
Benefits: We have generous benefits – an agile working environment, 22 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter).
Estates & Facilities Resource Officer in London employer: Goldsmiths, University of London
Goldsmiths is an exceptional employer, offering a vibrant and inclusive work culture that prioritises creativity and academic excellence. As an Estates & Facilities Resource Officer, you will enjoy generous benefits including an agile working environment, ample annual leave, and opportunities for professional growth within a world-renowned university setting, making it a rewarding place to contribute to the student experience.
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Estates & Facilities Resource Officer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Goldsmiths or in similar roles. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and facilities management. We want to show that we understand the role and can handle any situation that comes our way!
✨Tip Number 3
Showcase our communication skills! During the interview, make sure to highlight examples where we've successfully resolved issues or improved processes. This will demonstrate our fit for the Help Desk role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Goldsmiths community.
We think you need these skills to ace Estates & Facilities Resource Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Estates & Facilities Resource Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role is all about being the first point of contact, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully handled customer queries in the past.
Be Detail-Oriented:Attention to detail is key for this role. Make sure your application is free from typos and errors. We want to see that you can present information accurately and professionally, just like you would in the Help Desk environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at Goldsmiths, University of London
✨Know Your Stuff
Before the interview, make sure you understand the role of an Estates & Facilities Resource Officer. Familiarise yourself with the department's responsibilities and how they impact the student experience. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role is all about being the first point of contact for staff and students, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service. This will demonstrate your ability to communicate effectively.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills and any relevant internet-based software systems. You might be asked about your proficiency during the interview, so being prepared with specific examples of how you've used these tools in previous roles can really set you apart.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the department.
