At a Glance
- Tasks: Be the go-to person for campus issues and service requests, providing top-notch support.
- Company: Goldsmiths, a world-renowned university known for creativity and academic excellence.
- Benefits: Enjoy 22 days' leave, flexible working, and a range of wellbeing initiatives.
- Other info: Join a diverse community committed to equality and professional growth.
- Why this job: Make a real difference in the student experience while developing your skills.
- Qualifications: Strong communication and admin skills, with a knack for customer service.
The predicted salary is between 30000 - 40000 € per year.
Goldsmiths is a world‑renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department: Estates & Facilities Management aims to provide our campus with sustainable, first‑class facilities for research, teaching and learning and other activities. To create a vibrant and safe environment for students, staff and visitors and to deliver our services in a professional and integrated way.
About the Role: We’re looking for a customer‑focused individual to join us as Estates & Facilities Resource Officer. Working on the Help Desk, they will be the first point of contact for all staff and students reporting issues and requesting services on campus. The role also provides administrative and operational support to colleagues within the department.
About the Candidate: You will have excellent communication and administration skills from working in a customer service environment. Proficient using Microsoft Office applications, internet based software systems and attention to detail and accuracy. Understand the responsibilities and services of the department and impact on the student experience.
Benefits: We have generous benefits – an agile working environment, 22 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes. Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.
Estates & Facilities Resource Officer employer: Goldsmiths, University of London
Goldsmiths, University of London is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and academic excellence thrive. As an Estates & Facilities Resource Officer, you will benefit from generous leave entitlements, a supportive environment for professional development, and a range of wellbeing initiatives that enhance work-life balance. Located in a dynamic area with excellent transport links, Goldsmiths is committed to providing a fulfilling and rewarding experience for all staff.
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Estates & Facilities Resource Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Goldsmiths and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about being the first point of contact, think of examples from your past experiences where you’ve successfully handled customer queries or issues. We want to see how you shine in those moments!
✨Tip Number 3
Be ready to demonstrate your tech skills! Brush up on your Microsoft Office applications and any relevant software systems. You might be asked to showcase your proficiency during the interview, so it’s best to come prepared.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the department or the role. It shows your enthusiasm and helps you figure out if Goldsmiths is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Estates & Facilities Resource Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Estates & Facilities Resource Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role is all about being the first point of contact, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with staff and students on the Help Desk.
Highlight Your Tech Savvy:We want someone who’s comfortable with Microsoft Office and internet-based software systems. Mention any specific tools or software you’ve used in previous roles to show us you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Goldsmiths, University of London
✨Know Your Stuff
Make sure you understand the role of an Estates & Facilities Resource Officer. Familiarise yourself with the department's responsibilities and how they impact the student experience. This will show your genuine interest in the position and help you answer questions more effectively.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for staff and students, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your communication prowess.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills and any internet-based software systems you might encounter. Being proficient in these tools is crucial for the role, so consider doing a quick refresher course or tutorial to boost your confidence.
✨Emphasise Your Attention to Detail
In your interview, be ready to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference, whether it was in administrative tasks or customer service situations. This will demonstrate your suitability for the role.
