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For Companies At a Glance
- Tasks: Support library operations and enhance student experiences through customer-focused services.
- Company: Goldsmiths is a renowned university known for its creativity and innovative academic work.
- Benefits: Enjoy 28 days annual leave, flexible working, and unique wellbeing initiatives like a staff choir.
- Why this job: Join a collaborative team and make a real impact on the student experience at a vibrant university.
- Qualifications: Experience in libraries or customer service, strong communication, and organisational skills are essential.
- Other info: We encourage applications from diverse backgrounds to enhance our inclusive community.
The predicted salary is between 28800 - 43200 £ per year.
What makes Goldsmiths unique?
Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the Department
This is your chance to be part of modern, successful, people focused library service. Joining us, you’ll get the chance to learn new skills, explore your interests, and get involved in exciting new projects.
Our Library at Goldsmiths is at the heart of academic life and the student experience on campus. We have a strong culture of delivering reliable, high quality services, resources and support to all our schools and visitors and we are passionate about continually innovating, developing and improving our offer.
We are proud of our highly skilled, collaborative staff and of our unique resources, which enable us to support our community in their learning, teaching, scholarship and research.
About the Role
The Senior Library Assistant role is an exciting new role which plays a vital role in shaping the experience of students and staff at Goldsmiths, delivering high-quality, customer-focused library services.
This position is based within one of the following teams:
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Academic Enrichment and Skills Development
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Library Experience
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Open Research
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Systems and Content
The postholder will maintain in-depth knowledge and expertise in the work of their designated team, including administrative responsibilities and support for Library Assistants. They will also act as a daily supervisor, ensuring the smooth running of service points and day-to-day library operations.
Please indicate on your application form which team(s) your experience and interests align with.
About the Candidate
You will be a collaborative and adaptable professional with experience in libraries, information services, or customer service environments. You will bring the ability to take responsibility for day-to-day service supervision, ensuring smooth and effective operations.
Your exemplary communication skills will enable you to work successfully across teams, support colleagues, resolve complex enquiries, and build strong working relationships to help deliver high-quality services. Confident in administration, you will be highly organised, detail-oriented, and bring strong data handling and analysis capabilities.
Benefits
We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes.
Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.
We particularly welcome applications from black and minority ethnic background applicants as this group is currently underrepresented in this part of the university.
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4 x Senior Library Assistant (1FTE) employer: Goldsmiths, University of London
Contact Detail:
Goldsmiths, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 4 x Senior Library Assistant (1FTE)
✨Tip Number 1
Familiarise yourself with Goldsmiths' unique culture and values. Understanding their commitment to creativity and academic excellence will help you align your responses during interviews, showcasing how your experience and values resonate with theirs.
✨Tip Number 2
Network with current or former library staff at Goldsmiths. Engaging with them can provide insights into the library's operations and culture, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Highlight your customer service skills in conversations or interviews. Since the role focuses on delivering high-quality, customer-focused services, demonstrating your ability to handle complex enquiries and build relationships will set you apart.
✨Tip Number 4
Research the specific teams mentioned in the job description. Tailoring your discussions to reflect your interest and relevant experience in Academic Enrichment, Library Experience, Open Research, or Systems and Content will show your enthusiasm and preparedness for the role.
We think you need these skills to ace 4 x Senior Library Assistant (1FTE)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Library Assistant position. Tailor your application to highlight relevant experience in libraries, information services, or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your collaborative and adaptable nature, along with any supervisory experience you have. Mention specific examples of how you've contributed to high-quality customer service in previous roles.
Showcase Communication Skills: Demonstrate your exemplary communication skills in your application. Provide examples of how you've successfully resolved complex enquiries or built strong working relationships in a team environment.
Express Interest in Teams: Clearly indicate which team(s) your experience and interests align with in your application form. This shows that you have thought about where you can contribute most effectively within the library service.
How to prepare for a job interview at Goldsmiths, University of London
✨Research Goldsmiths
Before your interview, take some time to learn about Goldsmiths' unique culture and values. Understanding their commitment to creativity and academic excellence will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
As a Senior Library Assistant, you'll be delivering high-quality, customer-focused services. Be prepared to discuss specific examples from your past experiences where you've successfully resolved complex enquiries or improved customer satisfaction.
✨Demonstrate Team Collaboration
Highlight your ability to work collaboratively across teams. Share instances where you've supported colleagues or contributed to team projects, as this role requires strong interpersonal skills and the ability to build relationships.
✨Prepare for Administrative Questions
Since the role involves administrative responsibilities, be ready to discuss your organisational skills and experience with data handling. Think of examples that showcase your attention to detail and ability to manage multiple tasks effectively.
