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For Companies At a Glance
- Tasks: Engage clients and support the sales team for a memorable luxury experience.
- Company: Goldsmiths is a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible working options, generous discounts, and a birthday off!
- Why this job: Join a prestigious brand and develop your career in luxury retail with a supportive team.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Be part of a diverse team committed to delivering outstanding client experiences.
The predicted salary is between 28800 - 43200 £ per year.
Goldsmiths Bridge Trafford, England, United Kingdom
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Job Description
Do you see yourself growing and developing your career in luxury retail?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Due to the launch of our stunning luxurious new store concept, we have a brand-new position in our Showroom for a Customer Experience Host. You will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks; including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.
You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Design, Art/Creative, and Information Technology
- Retail Luxury Goods and Jewelry
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Client Experience Host - Rolex (12521) employer: Goldsmiths Goldsmiths is Limited
Contact Detail:
Goldsmiths Goldsmiths is Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host - Rolex (12521)
✨Tip Number 1
Familiarise yourself with Rolex and Goldsmiths' brand values. Understanding their commitment to luxury and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury products. This will help you articulate your thoughts clearly and confidently, which is crucial for a Client Experience Host role.
✨Tip Number 3
Network with current or former employees of Goldsmiths or similar luxury retail environments. They can provide insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Prepare examples from your past experiences in hospitality or retail where you went above and beyond for a customer. These anecdotes will showcase your ability to create memorable client experiences, which is key for this role.
We think you need these skills to ace Client Experience Host - Rolex (12521)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Experience Host. Highlight your ability to create exceptional customer experiences and your skills in communication and interpersonal relations.
Tailor Your CV: Customise your CV to reflect your experience in luxury retail or hospitality. Emphasise any relevant roles where you've built rapport with clients and provided outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of what makes an exceptional customer experience. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in luxury retail.
How to prepare for a job interview at Goldsmiths Goldsmiths is Limited
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Be prepared to demonstrate your ability to engage with clients effectively. Practice active listening and articulate your thoughts clearly during the interview.
✨Demonstrate Your Luxury Retail Knowledge
Familiarise yourself with luxury retail trends and the specific brands Goldsmiths represents, especially Rolex. Showing that you understand the luxury market will impress the interviewers and highlight your passion for the role.
✨Prepare Examples of Exceptional Customer Service
Think of specific instances where you've gone above and beyond for a customer in previous roles. Sharing these experiences will illustrate your commitment to providing an outstanding client experience, which is crucial for this position.
✨Exude Confidence and Professionalism
Since you'll be representing a prestigious brand, it's important to present yourself confidently. Dress appropriately for the interview and maintain a professional demeanour to reflect the luxury environment of Goldsmiths.
