At a Glance
- Tasks: Lead real-time schedule adherence and manage intraday scenarios in a dynamic environment.
- Company: Join Goldman Sachs, a leader in asset wealth management with a strong team culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced financial services setting.
- Why this job: Make an impact by optimising workforce efficiency and mentoring specialists.
- Qualifications: Experience in contact centres and strong understanding of real-time metrics required.
The predicted salary is between 35000 - 45000 £ per year.
Goldman Sachs, Across Asset Wealth Management, is seeking a Workforce Analyst to join the workforce team, reporting to the Workforce Manager.
If you have experience in a contact centre and a strong grasp of real-time monitoring and metrics, we want to hear from you.
You will lead real-time schedule adherence, manage intraday scenarios, produce KPI reports, and help design schedules using WFM systems, while mentoring the Workforce Specialists and ensuring service levels across channels.
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Real-Time Workforce Analyst: WFM & Insights employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a strong emphasis on diversity and inclusion, and the chance to work with some of the brightest minds in finance. With a commitment to client success and a culture that fosters growth, joining Goldman Sachs means being part of a prestigious firm that values your contributions and supports your career aspirations.
