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For Companies At a Glance
- Tasks: Join our team to assist customers with their banking needs and resolve inquiries.
- Company: Goldman Sachs is a leading global investment firm with over 150 years of experience.
- Benefits: Enjoy flexible shifts, professional development opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values customer service and innovation in digital banking.
- Qualifications: Looking for detail-oriented individuals with strong communication skills and a passion for helping others.
- Other info: Full-time role with scheduled shifts from 8am to 8pm, covering five days a week.
The predicted salary is between 23400 - 36400 £ per year.
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
YOUR IMPACT
We’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?
Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.
What You’ll Do
- Answer incoming calls from customers; providing product information, account opening services as well as account servicing and general support
- Build rapport with our customers to resolve service issues and customer questions
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
- Support the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responses
- Document all service interactions for each assigned customer in accordance with established procedures and compliance policies
- Recognise that quality is measured through call recordings and case auditing
- Meet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
- Communicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standards
- Complete ongoing compliance and remedial training as scheduled
- Proactively identify any new issues or risks
What We’re Looking For
- Positive, self-directed, detail oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environment
- Strong interpersonal and communication skills, negotiation skills are a plus
- Good problem-solving skills
- Is adaptable, high-energy levels and desire to help others
- Excellent team player
- Good analytical and problem-solving skills with a view to support changes to processes
- Excellent written and verbal communication skills
- Experience in a retail banking environment or other similar customer service environment
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Marcus by Goldman Sachs, Customer Support Agent, Birmingham employer: Goldman Sachs
Contact Detail:
Goldman Sachs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, Customer Support Agent, Birmingham
✨Tip Number 1
Familiarise yourself with the products and services offered by Marcus by Goldman Sachs. Understanding their digital banking solutions and customer service principles will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in a retail banking environment. Be prepared to share specific examples of how you've resolved customer issues or improved service quality in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for situational questions. Think of scenarios where you had to adapt quickly or handle difficult customers, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Goldman Sachs if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Marcus by Goldman Sachs, Customer Support Agent, Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the job description. Emphasise your ability to handle customer inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and digital banking. Mention specific examples of how you've successfully supported customers in previous roles, and express your enthusiasm for joining Marcus by Goldman Sachs.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, problem-solving abilities, and adaptability. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Goldman Sachs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Marcus by Goldman Sachs values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your analytical skills and how you approach problem-solving, as these are crucial for a Customer Support Agent role.
✨Familiarise Yourself with Digital Banking
Since the role involves digital solutions, it’s beneficial to have a good understanding of digital banking products and services. Research Marcus by Goldman Sachs and be ready to discuss their offerings and how they benefit customers.
✨Practice Professional Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, as you'll need to communicate with customers and colleagues regularly. Consider role-playing common customer interactions to build confidence.
