At a Glance
- Tasks: Join our Operations team to design processes and develop systems for customer solutions.
- Company: Goldman Sachs is a leading global investment firm with over 150 years of experience.
- Benefits: Enjoy diverse training opportunities, wellness programs, and a commitment to inclusion.
- Other info: Opportunity to work closely with various teams and stakeholders, enhancing your professional network.
- Why this job: Make a real impact by improving customer experiences in a fast-paced, innovative environment.
- Qualifications: 8 years of experience, with 5 in product and operational design, preferably in retail banking.
The predicted salary is between 36000 - 60000 £ per year.
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.
Job Description
Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, operating as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs\' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
YOUR IMPACT
We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer‑facing and agent solutions, with a track record of providing operational solutions within a regulatory environment.
What You’ll Do
- Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
- Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
- Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
- Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
- Work closely with Marcus Delivery to understand pain points and propose improvement options
- Design wireframes and mock‑ups to support Marcus user requirements
- Design process maps and flows to support customer‑centric agent solutions
- Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
- Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
- Follow‑up on open issues and obtain resolutions
- Troubleshoot and elevate problems to the Product Owner and business managers as required
- Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross‑functional teams and processes
- Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
- Deputises for Product Owner as required
Requirements
- Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
- In depth understanding of Business Analysis, preferably within Retail Banking environment
- In‑depth knowledge of management, regulatory policies and legal requirements
- Demonstrable ability to deliver on large‑scale programs with regulatory impact
- Must be self‑directed, detail oriented, positive attitude, driven, able to work independently in a team‑oriented and fast‑paced environment
- Collaborative with strong communication and delivery skills
- Experience in a regulated and audited service environment
- Experience of working directly with regulators
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We\'re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm‑wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in Birmingham that combines the innovative spirit of a start-up with over 150 years of financial expertise. Employees benefit from comprehensive training and development opportunities, a strong focus on diversity and inclusion, and a commitment to personal and professional growth. With a collaborative culture and a dedication to empowering clients through cutting-edge technology, working at Marcus by Goldman Sachs provides a meaningful and rewarding career path for those looking to make an impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Goldman Sachs. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Goldman Sachs.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Goldman Sachs's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Goldman Sachs
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Goldman Sachs.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Goldman Sachs will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Goldman Sachs employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
