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For Companies At a Glance
- Tasks: Join our Operations team to design processes and develop systems for customer solutions.
- Company: Goldman Sachs is a leading global investment firm with over 150 years of experience.
- Benefits: Enjoy diverse training opportunities, wellness programs, and a commitment to inclusion.
- Other info: Opportunity to work closely with various teams and stakeholders, enhancing your professional network.
- Why this job: Make a real impact by improving customer experiences in a fast-paced, innovative environment.
- Qualifications: 8 years of experience, with 5 in product and operational design, preferably in retail banking.
The predicted salary is between 36000 - 60000 ÂŁ per year.
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.
Job Description
Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, operating as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs\’ over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
YOUR IMPACT
We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer‑facing and agent solutions, with a track record of providing operational solutions within a regulatory environment.
What You’ll Do
- Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
- Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
- Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
- Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
- Work closely with Marcus Delivery to understand pain points and propose improvement options
- Design wireframes and mock‑ups to support Marcus user requirements
- Design process maps and flows to support customer‑centric agent solutions
- Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
- Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
- Follow‑up on open issues and obtain resolutions
- Troubleshoot and elevate problems to the Product Owner and business managers as required
- Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross‑functional teams and processes
- Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
- Deputises for Product Owner as required
Requirements
- Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
- In depth understanding of Business Analysis, preferably within Retail Banking environment
- In‑depth knowledge of management, regulatory policies and legal requirements
- Demonstrable ability to deliver on large‑scale programs with regulatory impact
- Must be self‑directed, detail oriented, positive attitude, driven, able to work independently in a team‑oriented and fast‑paced environment
- Collaborative with strong communication and delivery skills
- Experience in a regulated and audited service environment
- Experience of working directly with regulators
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We\’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm‑wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
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Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham employer: Goldman Sachs
Contact Detail:
Goldman Sachs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies used in business analysis, particularly within the retail banking sector. Understanding frameworks like Agile or Scrum can give you an edge, as these are often employed in fast-paced environments like Goldman Sachs.
✨Tip Number 2
Network with current or former employees of Goldman Sachs, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Stay updated on the latest trends and regulations in the financial services industry. Being knowledgeable about current compliance issues and regulatory changes will demonstrate your commitment to the role and your ability to navigate complex environments.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully implemented operational solutions or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
We think you need these skills to ace Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position at Marcus by Goldman Sachs. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in business analysis, particularly within a retail banking environment. Emphasise your operational design experience and any projects that demonstrate your ability to deliver on large-scale programmes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job requirements, such as working with cross-functional teams or your understanding of regulatory policies.
Highlight Soft Skills: In your application, don't forget to mention your soft skills, such as strong communication, collaboration, and problem-solving abilities. These are crucial for the Business Analyst role and can set you apart from other candidates.
How to prepare for a job interview at Goldman Sachs
✨Understand the Role
Make sure you have a clear understanding of the Business Analyst role at Marcus by Goldman Sachs. Familiarise yourself with the key responsibilities, such as supporting the Product Owner and designing processes. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples from your past work where you've successfully identified improvement opportunities or delivered operational solutions. Highlight your experience in a regulated environment, as this is crucial for the role.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, especially when discussing your interactions with internal clients and cross-functional teams.
✨Prepare Questions
Have insightful questions ready to ask your interviewers. This shows your genuine interest in the role and the company. Consider asking about the team dynamics, current challenges they face, or how success is measured in the Business Analyst position.