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- Tasks: Develop and implement CRM strategies to boost customer engagement and satisfaction.
- Company: Join Goldman Sachs, a leading global investment banking firm with a commitment to diversity.
- Benefits: Enjoy professional growth opportunities, wellness programs, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving loyalty through innovative campaigns.
- Qualifications: 2 years in CRM, strong analytical skills, and a passion for customer engagement.
- Other info: Dynamic team environment with opportunities to learn and grow in the financial services sector.
The predicted salary is between 36000 - 60000 £ per year.
Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client’s particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services.
We’re seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns.
Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK.
- Manage and analyse customer data to identify trends, preferences, and opportunities for personalised communication and offers.
- Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions.
- Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis.
- Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement.
- Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long‑term value.
- Ensure compliance with data protection regulations and company policies when handling customer information.
- Support the development of CRM tools and technologies to improve customer data management and communication efficiency.
- Stay informed about industry’s best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies.
Experience And Skills
- 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
- Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty.
- Willingness to explore and adapt to new CRM technologies and systems.
- Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
- Strong analytical skills to interpret customer data and drive strategic insights.
- Proven experience in marketing, with a focus on digital and customer-centered strategies.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
- Ability to manage and execute CRM campaigns from conception to completion.
- Experience in using CRM software and tools to optimise customer interactions.
- Strategic mindset to align CRM initiatives with business goals and objectives.
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Marcus by Goldman Sachs, CRM Executive, Analyst, London employer: Goldman Sachs
Contact Detail:
Goldman Sachs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, CRM Executive, Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Goldman Sachs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the latest trends in CRM and wealth management. Show us that you're not just interested in the role but also passionate about the industry. Bring some fresh ideas to the table!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've enhanced customer engagement in past roles. We love hearing about real-life successes and how you tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Marcus by Goldman Sachs.
We think you need these skills to ace Marcus by Goldman Sachs, CRM Executive, Analyst, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your relevant experience in customer relationship management and any specific projects that showcase your skills in enhancing customer engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background aligns with the responsibilities of the role. Don’t forget to mention your enthusiasm for working at Marcus by Goldman Sachs!
Showcase Your Analytical Skills: Since the role involves analysing customer data, be sure to include examples of how you've used data to drive insights in past roles. This will show us that you have the analytical mindset we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at Goldman Sachs
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM strategies and tools. Familiarise yourself with how they enhance customer engagement and retention, especially in the financial services sector. This will show your enthusiasm and commitment to the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive marketing decisions in the past. Bring examples of how you’ve identified trends or opportunities through customer data analysis. This will demonstrate your ability to leverage insights for strategic initiatives.
✨Collaboration is Key
Be ready to talk about your experience working with cross-functional teams. Highlight specific projects where you collaborated with others to improve customer experiences. This will illustrate your teamwork skills and your understanding of seamless customer interactions.
✨Stay Current with Industry Trends
Research the latest trends in CRM and customer engagement strategies. Be prepared to discuss how these trends could be applied at Marcus by Goldman Sachs. This shows that you’re proactive and eager to bring innovative ideas to the table.
