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For Companies At a Glance
- Tasks: Develop and implement CRM strategies to boost customer engagement for Marcus by Goldman Sachs.
- Company: Join Goldman Sachs, a leading global investment banking and financial services firm.
- Benefits: Enjoy flexible work options, wellness programs, and professional development opportunities.
- Why this job: Make a real impact on customer experiences while working with innovative technologies.
- Qualifications: 2 years of CRM experience, strong analytical skills, and a passion for customer engagement.
- Other info: Collaborative culture focused on diversity, inclusion, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
OUR IMPACT
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative workspaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.
The Role
We’re seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns.
Responsibilities:
- Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK.
- Manage and analyse customer data to identify trends, preferences, and opportunities for personalised communication and offers.
- Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions.
- Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis.
- Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement.
- Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value.
- Ensure compliance with data protection regulations and company policies when handling customer information.
- Support the development of CRM tools and technologies to improve customer data management and communication efficiency.
- Stay informed about industry’s best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies.
Experience and skills:
- Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
- Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty.
- Willingness to explore and adapt to new CRM technologies and systems.
- Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
- Strong analytical skills to interpret customer data and drive strategic insights.
- Proven experience in marketing, with a focus on digital and customer-centric strategies.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
- Ability to manage and execute CRM campaigns from conception to completion.
- Experience in using CRM software and tools to optimise customer interactions.
- Strategic mindset to align CRM initiatives with business goals and objectives.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Marcus by in London employer: Goldman Sachs
Contact Detail:
Goldman Sachs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Goldman Sachs. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Goldman Sachs, they value teamwork and innovation, so be ready to share how you've embodied these traits in your past roles.
✨Tip Number 3
Show off your skills! Bring examples of your work or projects that highlight your CRM experience. This is your chance to demonstrate how you can enhance customer engagement and satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Marcus by Goldman Sachs.
We think you need these skills to ace Marcus by in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Executive role. Highlight your relevant experience in customer relationship management and any specific projects that showcase your skills in enhancing customer engagement.
Showcase Your Analytical Skills: Since the role involves analysing customer data, don’t forget to mention any experience you have with data analysis tools or techniques. We want to see how you can turn insights into actionable strategies!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Goldman Sachs
✨Know Your CRM Inside Out
Before the interview, make sure you understand the fundamentals of customer relationship management (CRM) and how it applies to the financial services sector. Familiarise yourself with the latest CRM technologies and trends, as well as how they can enhance customer engagement and satisfaction.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles to drive marketing strategies. Bring examples of how you've identified customer trends or preferences and how those insights led to successful campaigns. This will demonstrate your ability to leverage data for strategic decision-making.
✨Collaborate Like a Pro
Since the role involves working closely with cross-functional teams, be ready to share experiences where you've successfully collaborated with others. Highlight your communication skills and how you've managed stakeholder relationships to ensure seamless customer experiences across various channels.
✨Prepare Questions About Company Culture
Goldman Sachs prides itself on teamwork and innovation. Prepare thoughtful questions about their culture and how they support employee growth. This shows your genuine interest in not just the role, but also in being part of their team-oriented environment.