At a Glance
- Tasks: Lead a team of customer support agents and enhance client service experiences.
- Company: Goldman Sachs, a leader in financial services with a commitment to excellence.
- Benefits: Full-time role with competitive salary and opportunities for career advancement.
- Other info: Join a dynamic team focused on delivering exceptional service in a regulated environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in contact centre management and strong analytical skills.
The predicted salary is between 39600 - 48400 £ per year.
Goldman Sachs’ Across Asset Wealth Management is seeking an experienced contact centre team manager to lead a team of 12–15 customer support agents, delivering exceptional service for a diverse client base. You will coach, analyse data, drive improvements in customer journeys, handle escalations, and collaborate across the business to meet service levels and sustain high customer satisfaction and advocacy.
This is a full‑time, on‑site role based in the UK with a focus on regulated environments.
Hiring: Customer Support Team Lead - Financial Services employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a strong emphasis on diversity and inclusion, and the chance to work with some of the brightest minds in finance. With a commitment to client success and a culture that fosters growth, joining Goldman Sachs means being part of a prestigious firm that values your contributions and supports your career aspirations.
