At a Glance
- Tasks: Lead a team of customer support agents to deliver exceptional service.
- Company: Join Goldman Sachs, a leader in financial services with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for growth in a prestigious company with a supportive culture.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Experience in Financial Services or Retail Banking and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Goldman Sachs seeks an experienced contact centre team manager in Birmingham to lead a team of customer support agents. In this role, you will ensure exceptional customer service, coach agents to meet their performance expectations, and identify areas for improvement.
The ideal candidate will have experience in Financial Services or Retail Banking, a strong understanding of contact centre metrics, and exceptional analytical skills to deliver better customer outcomes.
Customer Support Team Lead — Financial Services employer: Goldman Sachs
Goldman Sachs is an exceptional employer that values its employees by fostering a dynamic work culture in Birmingham, where innovation and collaboration thrive. With a strong commitment to professional development, employees have access to extensive training and growth opportunities within the financial services sector, ensuring a rewarding career path. The company also offers competitive benefits and a supportive environment that prioritises employee well-being and success.
