At a Glance
- Tasks: Monitor scheduling, balance resources, and drive efficiency in a dynamic contact centre environment.
- Company: Join Goldman Sachs, a leading global investment banking firm with a strong team culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Make a real impact by optimising workforce efficiency and collaborating with frontline teams.
- Qualifications: 1+ year in contact centre roles and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Goldman Sachs is seeking a Workforce Analyst to join our workforce team in Birmingham.
You will monitor real-time scheduling, balance resources with call volumes, and drive intraday responses with frontline teams.
You'll produce monthly KPI reports, interpret trends to drive efficiency, maintain WFM systems, and collaborate with Team Leaders to ensure service levels meet targets.
The ideal candidate has 1+ year in contact centre workforce or real-time roles and strong Excel skills.
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Real-Time Workforce Analyst — Contact Center in Birmingham employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a strong emphasis on diversity and inclusion, and the chance to work with some of the brightest minds in finance. With a commitment to client success and a culture that fosters growth, joining Goldman Sachs means being part of a prestigious firm that values your contributions and supports your career aspirations.
