Marcus by Goldman Sachs, Learning and Development Trainer, Analyst, Birmingham

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest.

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Trainer to join our Learning and Development team. As an L&D Trainer, you will be responsible for delivering and evaluating training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.

What You'll Do

• Schedule and deliver training sessions on various topics, such as customer service, product knowledge and company policies.
• Facilitate training sessions, maintaining a positive and inclusive learning environment, and adapting delivery methods to accommodate different learning styles and participant needs.
• Evaluate the effectiveness of training programs and make necessary improvements to enhance training outcomes.
• Collaborate with business stakeholders and subject matter experts (SMEs) to identify training needs and develop comprehensive learning objectives.
• Assist the team by creating training materials for classroom and eLearning modules.
• Stay updated on industry trends, best practices, and advancements in learning technologies to continuously enhance the quality and relevance of training programs.
• Collaborate with HR and departmental leaders to support the onboarding of new employees and the ongoing development of existing staff members.
• Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.

Requirements

• Experienced trainer who has excellent training and facilitation skills, with an understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Strong communication skills, both written and verbal, with the ability to convey complex concepts in a clear and understandable manner.
• Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
• Analytical mindset with the ability to collect and analyze data to measure training effectiveness and make data-driven decisions.
• Strong interpersonal skills and the ability to establish effective relationships with diverse stakeholders.
• Proficient in Microsoft PowerPoint and other software to deliver high quality materials.
• Product knowledge across Banking and Savings within retail banking.

Qualifications

• Minimum 1 years' experience in a Learning and Development delivery role.
• Customer service / Learning & Development.
• TAP training qualification or similar.
• CIPD Level 3 in Learning & Development.

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.