Marcus by Goldman Sachs - L&D Instructional Designer in Birmingham

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest.

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

Our division also provides critical operations and user experience design to ensure business flows smoothly. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

YOUR IMPACT

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Training Designer to join our Learning and Development team. As an L&D Training Designer, you will be responsible for evaluating, scoping and designing the training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.

What you’ll do:

• Analyse learning needs and collaborate with senior managers to define training objectives
• Design, develop, and implement instructional materials including facilitator guides, learner workbooks, and digital resources
• Create interactive e-learning modules and micro learnings using authoring tools such as Adobe Creative Suite and Articulate 360/Storyline
• Apply instructional design theories, practice and methods to ensure content is engaging, accessible, and effective
• Manage multiple projects and deadlines, maintaining high standards of quality and consistency
• Collect and analyse feedback and data from learners, stakeholders, Delivery and firmwide teams to continually improve training materials
• Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance
• Stay updated on industry trends, best practices, and advancements in learning technologies
• Facilitate training when support is needed
• Work with technical staff to troubleshoot problems reported by users

Skills

• Proven experience in instructional design and development of training materials and e-learning content, including assessment
• Proficiency with e-learning authoring tools and Learning Management Systems (LMS)
• Excellent written and verbal communication skills, with the ability to simplify complex concepts
• Attention to detail and a commitment to producing high-quality learning resources
• Ability to work collaboratively with cross‑functional teams
• Creative thinker with a passion for innovation in digital learning
• Product knowledge across Banking and Savings within retail banking
• Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously

Qualifications

• Minimum 2 years' experience in Instructional Design
• Experience using and managing LMS
• Experience with design platforms such as Adobe Creative Suite and Articulate 360/Storyline

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.