At a Glance
- Tasks: Lead workforce planning and high-volume hiring for a dynamic digital banking team.
- Company: Join Goldman Sachs, a global leader in investment banking and wealth management.
- Benefits: Enjoy competitive salary, diverse culture, and opportunities for personal and professional growth.
- Other info: Collaborative culture with a focus on diversity and inclusion.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of digital banking.
- Qualifications: 5-7 years in workforce management and leadership experience required.
The predicted salary is between 60000 - 80000 £ per year.
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
We are seeking an experienced and dynamic workforce management leader to join our team to be responsible for managing the workforce requirements and high volume hiring process for the Marcus by Goldman Sachs Delivery team globally. The customer focused contact center and fraud operations is the front line of the business and ensuring we are sufficiently resourced is critical to supporting the growth of the business. This role will ensure the successful build out of teams across India, UK and US, ensuring we are appropriately resourced, streamlining the process and ensuring we are positioned as an employer of choice.
Responsibilities
- Strategy: partner with Delivery management to develop, maintain and execute short and long-term workforce plans to meet high growth demands of the business including goals, timelines, milestones and approach
- Improvement: identify areas for improvement in forecasting and hiring process, implementing enhancements to streamline and optimize
- Collaboration: partner with Delivery, Finance, Marketing and HCM partners to ensure hiring requirements and execution meet business growth plans and initiatives, delivering on key service level targets
- Reporting: provide regular reporting to senior stakeholders relating to the delivery center forecasting, resource plan and hiring process (candidate flow, pipeline, issues management)
- Risk Management: manage resource plan execution, identify blockers and partner with stakeholders to optimize processes
- Operational process management: ensure system updates, roles opened and sourcing in accordance with resource plans
Skills
- Experienced in forecasting and managing short and long-term resource plans, contact center operations preferred
- Experienced in project management, including end-to-end process design, execution, monitoring, risk identification and mitigation
- Self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
- Excellent interpersonal, organizational, verbal and written communication skills
- Demonstrates confident and clear leadership including experience meeting and presenting to senior executives
- Analytical skills, including advanced critical thinking skills to identify factors with greatest effects on models and anticipate emerging trends
- Experience in designing, reporting and delivering on KPIs
- Ability to prioritize based on business needs and adaptable to changing needs and requirements
- Strong customer focus and commitment to delivering exceptional service
- Strong problem solving skills and experience in identifying and resolving issues
Basic Qualifications:
- Degree educated or relevant experience
- Minimum of 5-7 years of experience in managing workforce resource plans, including predictive resource modeling, execution, and communication with senior levels
- Minimum of 5 years of leadership experience, managing and developing a team
- Experience in project management including process design, improvement, execution, and KPI reporting
- Experience meeting with and presenting to senior executives, demonstrating strong executive presence
- Strong skills in Microsoft Office (Excel, PowerPoint, Word, Access)
- Strong judgment and comfort with handling multiple projects and deadlines
Preferred Qualifications
- Experience in a digital or retail banking environment (deposit products would be ideal)
- Experience developing staffing forecasts and plans for multi-channel, multi-provider contact centers
- Preferred experience with predictive analytics (SPSS, SAP, R and/or Python)
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a strong emphasis on diversity and inclusion, and the chance to work with some of the brightest minds in finance. With a commitment to client success and a culture that fosters growth, joining Goldman Sachs means being part of a prestigious firm that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Goldman Sachs. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Goldman Sachs.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Goldman Sachs's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Goldman Sachs
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Goldman Sachs.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Goldman Sachs will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Goldman Sachs employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
