Marcus by Goldman Sachs, Business Risk Analyst, Analyst, Birmingham

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? Do you have a background in risk management and controls operating in the 1st line? We’re looking for a first line risk analyst to support our business risk team in our Marcus UK business.

What you’ll do:

• Supports the Business Risk Managers in designing and developing suitable controls for the Marcus Operations team.
• Works with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes and works with risk manager to define and set controls to ensure compliance.
• Carries out monthly control testing on all procedures, as directed by the management team, to identify any gaps in controls of new / emerging risks.
• Completes ongoing risk assessments of agreed procedures, as directed by the wider management team; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team.
• Works closely with Training team to establish quality issues and ensure this is embedded into policies, procedures and controls.
• Partners with Training and Development analysts to collect and analyze data from each audit/monitor activity and assist customer support teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results.
• Supports regular audits of policy and compliance to standards.
• Supports and maintain the Risk Control Self Assessments for the Customer Support teams.
• Inputs into the monthly Risk and Compliance dashboard.
• Provides control results to feed into monthly report on control testing.
• Works with business risk strategy manager to ensure the incident management and business continuity plans are understood.
• Deputises for business risk managers as required.
• Ensure that all risk actions are updated regularly, and closed as appropriate.

What we’re looking for:

• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment.
• Proven ability to lead by example, with a positive attitude.
• Good interpersonal skills.
• Excellent communication and delivery skills.
• Good presentation skills.
• Ability to lead teams and drive performance standards.
• Good leadership skills and the ability to motivate and coach staff.
• A desire to help others work towards targets and develop their skills.

Basic Qualifications:

• Basic understanding of risk management, preferably within Retail Banking environment.

Desirable Qualifications:

• Experience in a regulated and audited service environment.
• Understanding of the UK regulatory environment.

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.