At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer support in financial services.
- Company: Goldman Sachs, a leading global investment banking firm.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a prestigious company with a commitment to excellence and innovation.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Experience in contact centre management and a passion for coaching teams.
The predicted salary is between 47181 - 50000 £ per year.
Goldman Sachs in the United Kingdom seeks an experienced contact centre team manager to lead a 12–15 agent group within our customer support function.
You will motivate, coach, and develop frontline staff to deliver outstanding service.
Using data to track performance, you will identify journey improvements, handle escalations, and partner with peers to ensure consistent leadership and achievement of service targets while maintaining regulatory standards.
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Lead Customer Support Team – Financial Services in Birmingham employer: Goldman Sachs
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a strong emphasis on diversity and inclusion, and the chance to work with some of the brightest minds in finance. With a commitment to client success and a culture that fosters growth, joining Goldman Sachs means being part of a prestigious firm that values your contributions and supports your career aspirations.
