At a Glance
- Tasks: Lead a team of customer support agents to deliver exceptional service.
- Company: Goldman Sachs, a leading financial services firm with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a supportive team in Birmingham with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in Financial Services or Retail Banking and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Goldman Sachs seeks an experienced contact centre team manager in Birmingham to lead a team of customer support agents. In this role, you will ensure exceptional customer service, coach agents to meet their performance expectations, and identify areas for improvement.
The ideal candidate will have experience in Financial Services or Retail Banking, a strong understanding of contact centre metrics, and exceptional analytical skills to deliver better customer outcomes.
Customer Support Team Lead — Financial Services in Birmingham employer: Goldman Sachs
Goldman Sachs is an exceptional employer that values its employees by fostering a dynamic work culture in Birmingham, where innovation and collaboration thrive. With a strong commitment to professional development, employees benefit from comprehensive training programmes and growth opportunities within the financial services sector. The company also prioritises employee well-being, offering competitive benefits and a supportive environment that encourages excellence in customer service.
