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For Companies At a Glance
- Tasks: Join our Operations team as a Business Analyst, designing customer solutions and improving processes.
- Company: Goldman Sachs is a leading global investment firm with over 150 years of experience.
- Benefits: Enjoy diverse training opportunities, wellness programs, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values innovation and collaboration in a fast-paced environment.
- Qualifications: Ideal candidates have 8 years of experience, with 5 in product and operational design, preferably in retail banking.
- Other info: This role offers the chance to work closely with various teams and influence customer-centric solutions.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Job Description
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across the US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
YOUR IMPACT
What you’ll do:
- Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
- Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
- Work closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
- Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
- Work closely with Marcus Delivery to understand pain points and propose improvement options
- Design wireframes and mock‑ups to support Marcus user requirements
- Design process maps and flows to support customer‑centric agent solutions
- Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
- Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
- Follow‑up on open issues and obtain resolutions
- Troubleshoot and escalate problems to the Product Owner and business managers as required
- Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross‑functional teams and processes
- Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
- Deputise for Product Owner as required
REQUIREMENTS
- Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
- In depth understanding of Business Analysis, preferably within Retail Banking environment
- In‑depth knowledge of management, regulatory policies and legal requirements
- Demonstrable ability to deliver on large‑scale programs with regulatory impact
- Must be self‑directed, detail‑oriented, positive attitude, driven, able to work independently in a team‑oriented and fast‑paced environment
- Collaborative with strong communication and delivery skills
- Experience in a regulated and audited service environment
- Experience of working directly with regulators
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm‑wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability or any other characteristic protected by applicable law.
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Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham employer: Goldman Sachs, Inc.
Contact Detail:
Goldman Sachs, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies used in business analysis, particularly within the financial services sector. Understanding frameworks like Agile or Lean can give you an edge when discussing your approach to operational solutions.
✨Tip Number 2
Network with current or former employees of Goldman Sachs, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on regulatory changes affecting the banking and finance industry. Being knowledgeable about current regulations will demonstrate your commitment to compliance and operational excellence during discussions.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully identified process improvements or delivered operational solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position at Marcus by Goldman Sachs. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in business analysis, particularly within a retail banking environment. Emphasise your operational design skills and any experience you have working with regulatory policies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to deliver operational solutions and improve processes, as outlined in the job description.
Highlight Collaborative Skills: In your application, emphasise your collaborative nature and strong communication skills. Provide examples of how you've worked with cross-functional teams, especially in regulated environments, to achieve common goals.
How to prepare for a job interview at Goldman Sachs, Inc.
✨Understand the Company Culture
Before your interview, take some time to research Goldman Sachs and its culture. Familiarise yourself with their values, especially around diversity and inclusion, as well as their commitment to innovation in financial services. This will help you align your answers with what they value.
✨Showcase Your Analytical Skills
As a Business Analyst, you'll need to demonstrate your analytical capabilities. Prepare examples from your past experience where you've successfully identified problems, proposed solutions, and implemented changes. Be ready to discuss how these experiences relate to the role at Marcus by Goldman Sachs.
✨Prepare for Technical Questions
Expect questions that assess your understanding of business analysis within a regulated environment. Brush up on relevant regulatory policies and operational design principles. Being able to articulate your knowledge clearly will show your preparedness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the Operations team is currently facing or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
