Marcus by Goldman Sachs, Product Manager, Associate, London

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‐led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‐high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‐to‐consumer business provides digital solutions that help customers save and invest.

Marcus by Goldman Sachs combines the entrepreneurial spirit of a start‐up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us.

Marcus by Goldman Sachs is looking for a commercial and customer‐focussed Product Manager to join our growing team. The ideal candidate has good knowledge of retail deposits markets, possesses high quality product management skills, partnering and collaborating with various teams, and providing analysis powering decision‐making. As an important member of the team, you will be working closely with leadership, and your contributions will be key in successful product management and performance. Effective stakeholder management is another crucial aspect of the role.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and provide high quality analysis driving decision making. Your expertise in fostering cross‐functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

RESPONSIBILITIES

• Contributing to the design and management of deposit products through their full lifecycle to meet customers' needs and deliver a best‐in‐class experience, leveraging digital channels.
• Driving savings product initiatives and making recommendations to enhance customer and product proposition.
• Leading & supporting delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes.
• Maintain a full understanding of relevant compliance and local market regulatory issues.
• Monitor product performance and analyse existing customer behaviour to recommend changes.
• Maintain and manage forward‐looking view to develop and refine the savings product range.
• Support development of detailed business cases to support future proposals.
• Maintaining and refining roadmap/backlog of savings change items.
• Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers.
• Support execution of campaign activity to engage, retain & increase balances across the customer base.
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan.
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels.
• Proactively identify and recommend ideas to drive growth for innovation and/or alternative channels.

REQUIREMENTS

• At least 3 years of retail banking experience in a savings product role in retail banking either within a large incumbent/direct bank/fintech.
• Subject matter expert in savings products including interest rate / pricing dynamics.
• Experience of working in a product team on both technical and commercial aspects of the product.
• Good knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty.
• Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint.
• Experience of working and delivering in an agile environment.
• Bachelor's degree ideally in a relevant field (marketing, financial services).

BEHAVIOURS

• Self‐directed team player, ability to drive high performance and work independently or in a team‐oriented and fast paced environment.
• Proven ability to lead by example, with a positive attitude.
• Excellent communication, presentation and interpersonal skills.
• Good analytical, problem‐solving, project management and program management skills.
• Ability to balance strategic focus with tactical implementation/execution.
• Ability to collaborate with various business partners and stakeholders.
• Ability to manage change and work in a fluid & ambiguous environment.
• Ability to interact and influence at all levels and across functions.
• Ability to develop excellent relationships at all levels within an organization.
• Ability to effectively manage multiple projects at the same time and lead end to end execution of critical business processes such as interest rate changes.
• Strong sense of detail and urgency, with the ability to motivate others to deliver.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.