Operations MI Analyst: Drive Call Center Insights in Birmingham
Operations MI Analyst: Drive Call Center Insights

Operations MI Analyst: Drive Call Center Insights in Birmingham

Birmingham Full-Time 30000 - 50000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Analyse data to drive insights and enhance decision-making in a dynamic call centre environment.
  • Company: Join a leading global investment bank with a focus on innovation and collaboration.
  • Benefits: Competitive salary, professional development opportunities, and a supportive team culture.
  • Why this job: Make a real impact by transforming data into actionable insights for stakeholders.
  • Qualifications: Strong analytical skills and proficiency in Excel, SQL, and Power BI required.
  • Other info: Exciting opportunity for career growth in a fast-paced financial services sector.

The predicted salary is between 30000 - 50000 Β£ per year.

A global investment bank is seeking an Operations MI Analyst in Birmingham to enhance decision-making through data analysis. The role requires strong analytical skills, proficiency in tools like Microsoft Excel, SQL, and Power BI, as well as a collaborative mindset.

Responsibilities include:

  • Analyzing operational data
  • Producing MI reports and dashboards
  • Providing insights to stakeholders

Ideal candidates will have experience in similar analytical roles and the ability to communicate complex information clearly.

Operations MI Analyst: Drive Call Center Insights in Birmingham employer: Goldman Sachs Group, Inc.

As a global investment bank, we pride ourselves on fostering a dynamic and inclusive work culture in Birmingham, where innovation and collaboration thrive. Our employees benefit from comprehensive training programmes, opportunities for career advancement, and a supportive environment that values diverse perspectives. Join us to be part of a team that not only drives financial success but also prioritises personal growth and well-being.
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Contact Detail:

Goldman Sachs Group, Inc. Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Operations MI Analyst: Drive Call Center Insights in Birmingham

✨Tip Number 1

Network like a pro! Reach out to folks in the industry, especially those already working in operations or analytics. A friendly chat can lead to insider info about job openings and even referrals.

✨Tip Number 2

Show off your skills! Create a portfolio showcasing your analytical projects, especially those involving Excel, SQL, or Power BI. This gives potential employers a taste of what you can do and sets you apart from the crowd.

✨Tip Number 3

Prepare for interviews by brushing up on common analytical scenarios. Be ready to discuss how you've used data to drive decisions in past roles. We want to see your thought process and how you communicate complex info clearly!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.

We think you need these skills to ace Operations MI Analyst: Drive Call Center Insights in Birmingham

Analytical Skills
Microsoft Excel
SQL
Power BI
Data Analysis
Report Production
Dashboard Creation
Communication Skills
Collaboration
Stakeholder Engagement

Some tips for your application 🫑

Show Off Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you've used tools like Excel, SQL, and Power BI in your previous roles. Share specific examples of how your insights have driven decision-making.

Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the requirements of the Operations MI Analyst role. We love seeing candidates who take the time to connect their experience with what we’re looking for.

Communicate Clearly: Since the role involves providing insights to stakeholders, it’s crucial to demonstrate your ability to communicate complex information clearly. Use straightforward language in your application to show us you can break down data into digestible insights.

Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. Don’t miss out on this opportunity!

How to prepare for a job interview at Goldman Sachs Group, Inc.

✨Know Your Tools Inside Out

Make sure you're well-versed in Microsoft Excel, SQL, and Power BI. Brush up on your skills and be ready to discuss how you've used these tools in past roles. Maybe even prepare a few examples of reports or dashboards you've created!

✨Understand the Business Context

Research the global investment bank and its operations. Understand their goals and challenges, especially in the call centre environment. This will help you tailor your insights during the interview and show that you’re genuinely interested in contributing to their success.

✨Prepare for Data Analysis Questions

Expect questions that test your analytical thinking. Be ready to walk through your thought process when analysing operational data. Practise explaining complex information in a simple way, as this is crucial for communicating with stakeholders.

✨Show Your Collaborative Spirit

Since the role requires a collaborative mindset, think of examples where you've worked effectively in a team. Highlight how you’ve contributed to group projects or helped colleagues understand data insights. This will demonstrate that you can thrive in a team-oriented environment.

Operations MI Analyst: Drive Call Center Insights in Birmingham
Goldman Sachs Group, Inc.
Location: Birmingham
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  • Operations MI Analyst: Drive Call Center Insights in Birmingham

    Birmingham
    Full-Time
    30000 - 50000 Β£ / year (est.)
  • G

    Goldman Sachs Group, Inc.

    10000+
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