L&D Training Designer in Birmingham

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We’re seeking an experienced and dynamic L&D Training Designer to join our Learning and Development team. As an L&D Training Designer, you will be responsible for evaluating, scoping and designing training programs that enhance employee knowledge, skills and performance and help foster a culture of continuous learning at Marcus.

Responsibilities:

• Analyse learning needs and collaborate with senior managers to define training objectives.
• Design, develop, and implement instructional materials including facilitator guides, learner workbooks, and digital resources.
• Create interactive e-learning modules and micro learnings using authoring tools such as Adobe Creative Suite and Articulate 360/Storyline.
• Apply instructional design theories, practice, and methods to ensure content is engaging, accessible and effective.
• Manage multiple projects and deadlines, maintaining high standards of quality and consistency.
• Collect and analyse feedback and data from learners, stakeholders, Delivery and firmwide teams to continually improve training materials.
• Maintain training records and reports, tracking training participation, effectiveness and impact on employee performance.
• Stay updated on industry trends, best practices and advancements in learning technologies.
• Facilitate training when support is needed.
• Work with technical staff to troubleshoot problems reported by users.

Qualifications & Requirements:

• Proven experience in instructional design and development of training materials and e-learning content, including assessment.
• Proficiency with e-learning authoring tools and Learning Management Systems (LMS).
• Excellent written and verbal communication skills, with the ability to simplify complex concepts.
• Attention to detail and a commitment to producing high‑quality learning resources.
• Ability to work collaboratively with cross‑functional teams.
• Creative thinker with a passion for innovation in digital learning.
• Product knowledge across Banking and Savings within retail banking.
• Good organizational and time‑management skills, with the ability to handle multiple projects and deadlines simultaneously.
• Minimum 2 years’ experience in Instructional Design.
• Experience using and managing LMS.
• Experience with design platforms such as Adobe Creative Suite and Articulate 360/Storyline.

Company: Marcus by Goldman Sachs is an online consumer banking business that offers high‑yield savings accounts and CDs directly to individual consumers. We combine Goldman Sachs’ over 150 years of expertise with intuitive digital experiences, focusing on value, transparency and simplicity.

EEO Statement: Goldman Sachs is an equal‑opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.