At a Glance
- Tasks: Assist customers with account inquiries and provide top-notch service over the phone.
- Company: Join Marcus by Goldman Sachs, a leader in digital banking.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Work in a supportive environment with a focus on career development.
- Why this job: Be part of a team that values customer satisfaction and innovation.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 35000 £ per year.
Marcus by Goldman Sachs in Birmingham is seeking a Call Center Representative to handle inbound calls, provide product information and assist with account opening and servicing. The role focuses on delivering exceptional customer service and accurate documentation while working within established procedures.
You will support daily account maintenance, respond to inquiries, and meet performance metrics. Shift patterns cover 8am–8pm over five days per week, with advance scheduling.
We think you need these skills to ace Digital Banking Support Specialist in Birmingham
Customer Service
Communication Skills
Documentation Skills
Account Management
Problem-Solving Skills
Attention to Detail
Time Management
