At a Glance
- Tasks: Lead a team of agents, motivate staff, and ensure top-notch customer service.
- Company: Goldman Sachs, a leader in financial services with a people-first approach.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team in a regulated environment with great growth potential.
- Why this job: Make a real difference by empowering your team and enhancing customer satisfaction.
- Qualifications: Experience in contact centre management and a passion for coaching others.
The predicted salary is between 50000 - 52413 £ per year.
Goldman Sachs is seeking an experienced contact centre team manager to lead a 12–15 agent group, motivating staff and delivering exceptional customer service.
You will coach, develop and empower frontline agents, use data to drive improvements, and manage escalations with a focus on customer satisfaction and business outcomes.
This role operates in a regulated financial services environment with cross‑team collaboration.
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Customer Support Team Lead — Data-Driven, People-First in Birmingham employer: Goldman Sachs Group, Inc.
Goldman Sachs is an exceptional employer, offering a dynamic work environment in Birmingham that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, a strong emphasis on work-life balance, and the chance to be part of a leading global financial institution that values diversity and inclusion.
