Marcus by Goldman Sachs, Product Manager, Associate, London London · United Kingdom · Associate

Marcus by Goldman Sachs, Product Manager, Associate, London location_on London, Greater London, England, United Kingdom

OUR IMPACTAcross Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‐led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‐high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‐to‐consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‐edge technology, data, and design.

Marcus by Goldman SachsThe firm\’s direct‐to‐consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‐up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

YOUR IMPACTMarcus by Goldman Sachs is looking for a commercial and customer‐focussed Product Manager to join our growing team. The ideal candidate has good knowledge of retail deposits markets, possess high quality product management skills, partnering and collaborating with various teams, and providing analysis powering decision‐making.

As an important member of the team, you will be working closely with leadership, and your contributions will be key in successful product management and performance, effective stakeholder management is another crucial aspect of the role.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and provide high quality analysis driving decision making. Your expertise in fostering cross‐functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

RESPONSIBILITIES

Contributing to the design and management of deposit products through their full lifecycle to meet customers\’ needs and deliver a best‐in‐class experience, leveraging digital channels

Driving savings product initiatives and making recommendations to enhance customer and product proposition

Leading & supporting delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes

Maintain a full understanding of relevant compliance and local market regulatory issues

Monitor product performance and analyse existing customer behaviour to recommend changes

Maintain and manage forward looking view to develop and refine the savings product range

Support development of detailed business cases to support future proposals

Maintaining and refining roadmap/backlog of savings change items

Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers

Support execution of campaign activity to engage, retain & increase balances across the customer base

Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan

Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels

Proactively identify and recommend ideas to drive growth for innovation and /or alternative channels

REQUIREMENTS

At least 3 years of retail banking experience in a savings product role in retail banking either within a large incumbent/direct bank/fintech

Subject matter expert in savings products including interest rate / pricing dynamics

Experience of working in a product team on both technical and commercial aspects of the product

Good knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty

Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint.

Experience of working and delivering in an agile environment

Bachelor\’s degree ideally in a relevant field (marketing, financial services)

BEHAVIOURS

Self‐directed team player, ability to drive high performance and work independently or in a team‐oriented and fast paced environment

Proven ability to lead by example, with a positive attitude

Excellent communication, presentation and interpersonal skills

Good analytical, problem‐solving, project management and program management skills

Ability to balance strategic focus with tactical implementation/execution

Ability to collaborate with various business partners and stakeholders

Ability to manage change and work in a fluid & ambiguous environment

Ability to interact and influence at all levels and across functions

Ability to develop excellent relationships at all levels within an organization.

Ability to effectively manage multiple projects at the same time and lead end to end execution of critical business processes such as interest rate changes

Strong sense of detail and urgency, with the ability to motivate others to deliver

ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We\’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

HEALTHCARE & MEDICAL INSURANCEWe offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‐term disability, long‐term disability, life, accidental death, labor accident and business travel accident insurance.

FITNESSTo encourage employees to live a healthy and active lifestyle, some of our offices feature on‐site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‐approved amount).

FINANCIAL WELLNESS & RETIREMENTWe assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees\’ priorities.

HEALTH SERVICESWe offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‐of‐the‐art on‐site health centers in certain offices.

CHILD CARE & FAMILY CAREWe offer on‐site child care centers that provide full‐time and emergency back‐up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

BENEFITS AT GOLDMAN SACHSRead more about the full suite of class‐leading benefits our firm has to offer.

#J-18808-Ljbffr