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- Tasks: Develop and implement CRM strategies to boost customer engagement and satisfaction.
- Company: Join Goldman Sachs, a leading global investment banking firm with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, generous vacation, and wellness programs.
- Why this job: Make a real impact in customer relationships while working with cutting-edge technology.
- Qualifications: 2 years of CRM experience, strong analytical skills, and a passion for customer engagement.
- Other info: Dynamic work environment with excellent growth opportunities and commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services.
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns.
Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK.
- Manage and analyse customer data to identify trends, preferences, and opportunities for personalised communication and offers.
- Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions.
- Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis.
- Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement.
- Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value.
- Ensure compliance with data protection regulations and company policies when handling customer information.
- Support the development of CRM tools and technologies to improve customer data management and communication efficiency.
- Stay informed about industry best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies.
Experience and skills
- 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
- Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty.
- Willingness to explore and adapt to new CRM technologies and systems.
- Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
- Strong analytical skills to interpret customer data and drive strategic insights.
- Proven experience in marketing, with a focus on digital and customer-centric strategies.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
- Ability to manage and execute CRM campaigns from conception to completion.
- Experience in using CRM software and tools to optimise customer interactions.
- Strategic mindset to align CRM initiatives with business goals and objectives.
Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marcus by Goldman Sachs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the latest trends in CRM and how they apply to financial services. Show us that you're not just passionate about CRM but also knowledgeable about how it impacts customer engagement and loyalty.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of CRM Executive. Highlight your experience in managing customer data and executing marketing campaigns that drive retention and satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at Marcus by Goldman Sachs.
We think you need these skills to ace Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your relevant experience in customer relationship management and any specific skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background makes you a great fit for Marcus by Goldman Sachs. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills: Since this role involves analysing customer data, be sure to mention any experience you have with data analysis or CRM tools. We’re looking for someone who can turn insights into action, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Marcus by Goldman Sachs!
How to prepare for a job interview at Goldman Sachs Bank AG
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with the latest trends in customer engagement and how they apply to financial services. This will show your enthusiasm and commitment to enhancing customer relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive marketing decisions in the past. Bring examples of how you've identified customer trends or preferences and how that led to successful campaigns. This will demonstrate your ability to leverage insights for strategic initiatives.
✨Collaboration is Key
Since the role involves working with cross-functional teams, think of examples where you successfully collaborated with others. Highlight your communication skills and how you’ve managed stakeholder expectations to ensure seamless customer experiences.
✨Prepare Questions About Their CRM Approach
Have a few thoughtful questions ready about Marcus by Goldman Sachs' current CRM strategies and tools. This shows your genuine interest in the role and helps you understand how you can contribute to their goals. It’s also a great way to engage your interviewers!
