At a Glance
- Tasks: Develop and implement CRM strategies to boost customer engagement and satisfaction.
- Company: Join the dynamic team at Marcus by Goldman Sachs in London.
- Benefits: Enjoy competitive salary, healthcare, generous vacation, and fitness reimbursements.
- Other info: Collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences with innovative, data-driven marketing campaigns.
- Qualifications: 2 years in CRM, strong analytical skills, and a passion for customer engagement.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns.
Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK.
- Manage and analyze customer data to identify trends, preferences, and opportunities for personalized communication and offers.
- Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions.
- Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis.
- Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement.
- Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value.
- Ensure compliance with data protection regulations and company policies when handling customer information.
- Support the development of CRM tools and technologies to improve customer data management and communication efficiency.
- Stay informed about industry’s best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies.
Experience and Skills
- 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
- Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty.
- Willingness to explore and adapt to new CRM technologies and systems.
- Excellent copywriting, attention to detail, and ability to balance multiple campaigns.
- Strong analytical skills to interpret customer data and drive strategic insights.
- Proven experience in marketing, with a focus on digital and customer‑centric strategies.
- Excellent communication skills to collaborate with cross‑functional teams and stakeholders.
- Ability to manage and execute CRM campaigns from conception to completion.
- Experience in using CRM software and tools to optimise customer interactions.
- Strategic mindset to align CRM initiatives with business goals and objectives.
Benefits
- Healthcare & Medical Insurance: We offer a wide range of health and welfare programs that vary depending on office location, including medical, dental, short‑term and long‑term disability, life, accidental death, labor accident and business travel accident insurance.
- Competitive vacation policies: We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
- Financial Wellness & Retirement: We assist employees in saving and planning for retirement, offer financial support for higher education, and provide live financial education and content on a variety of topics.
- Health Services: We offer medical advocacy services for employees and family members, counseling and referral services through the Employee Assistance Program (EAP), and a Workplace Ergonomics Program.
- Fitness: Some offices feature on‑site fitness centers. Eligible employees can request reimbursement for fitness club membership or activity up to a pre‑approved amount.
- Child Care & Family Care: We offer on‑site child care centers, mother and baby rooms, homework rooms, and resources for parents returning from leave.
Equal Opportunity
Goldman Sachs is an equal‑opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.
Marcus by Goldman Sachs, CRM Executive, Analyst, London employer: Goldman Sachs Bank AG
At Marcus by Goldman Sachs, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our London office. Our commitment to employee growth is evident through comprehensive benefits, including competitive vacation policies, healthcare programs, and financial wellness support, ensuring that our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values diversity and empowers you to make a meaningful impact in customer relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land Marcus by Goldman Sachs, CRM Executive, Analyst, London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Goldman Sachs Bank AG and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Goldman Sachs Bank AG are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Goldman Sachs Bank AG on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Goldman Sachs Bank AG. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marcus by Goldman Sachs, CRM Executive, Analyst, London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Goldman Sachs Bank AG. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Goldman Sachs Bank AG:Show us that you’ve done your homework! In your application, briefly mention what you admire about Goldman Sachs Bank AG’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Goldman Sachs Bank AG
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Goldman Sachs Bank AG will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Goldman Sachs Bank AG, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
