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For Companies At a Glance
- Tasks: Develop and implement CRM strategies to boost customer engagement and satisfaction.
- Company: Join Goldman Sachs, a leading global investment banking firm with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, generous vacation, and wellness programs.
- Why this job: Make a real impact in enhancing customer experiences through data-driven marketing campaigns.
- Qualifications: 2 years of CRM experience, strong analytical skills, and a passion for customer engagement.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services.
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
The Role
We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns.
Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK.
- Manage and analyse customer data to identify trends, preferences, and opportunities for personalised communication and offers.
- Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions.
- Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis.
- Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement.
- Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value.
- Ensure compliance with data protection regulations and company policies when handling customer information.
- Support the development of CRM tools and technologies to improve customer data management and communication efficiency.
- Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies.
Experience and skills
- Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors.
- Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty.
- Willingness to explore and adapt to new CRM technologies and systems.
- Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
- Strong analytical skills to interpret customer data and drive strategic insights.
- Proven experience in marketing, with a focus on digital and customer-centric strategies.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
- Ability to manage and execute CRM campaigns from conception to completion.
- Experience in using CRM software and tools to optimise customer interactions.
- Strategic mindset to align CRM initiatives with business goals and objectives.
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marcus by Goldman Sachs on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the latest trends in CRM and how they apply to financial services. This shows you're not just interested in the role but also passionate about the industry.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in CRM and how it aligns with enhancing customer engagement at Marcus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression.
We think you need these skills to ace Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your relevant experience in customer relationship management and any specific skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background makes you a great fit for Marcus by Goldman Sachs. Keep it engaging and personal, and don’t forget to mention your enthusiasm for enhancing customer engagement.
Showcase Your Analytical Skills: Since this role involves analysing customer data, make sure to highlight any experience you have with data analysis or CRM tools. We love candidates who can turn insights into actionable strategies, so share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Goldman Sachs Bank AG
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with the latest trends in customer engagement and how they apply to financial services. This will show your enthusiasm and commitment to enhancing customer relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive marketing campaigns in the past. Bring examples of how you’ve identified customer trends and preferences, and how those insights led to successful outcomes. This will demonstrate your ability to leverage data for strategic decision-making.
✨Collaborate Like a Pro
Since this role involves working with cross-functional teams, think of examples where you’ve successfully collaborated with others. Highlight your communication skills and how you’ve ensured seamless customer experiences across different channels. This will illustrate your teamwork abilities.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready about the company’s CRM initiatives and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. It’s a win-win!
