GBM - Public Dept-London-Vice President-Client Relationship Management

Global Banking & Markets provides comprehensive client services to sophisticated hedge funds, institutional clients, and broker-dealers. As a Vice President, you will be a critical strategic partner, responsible for managing and cultivating relationships with a designated portfolio of complex clients. This role demands deep product expertise, proactive problem‑solving, and the ability to drive strategic client engagement while ensuring operational excellence, risk mitigation, and contributing to the firm's overall Client Services strategy. You will work closely with various internal teams to deliver tailored solutions and enhance the overall client experience.

Key Responsibilities

• Strategic Client Relationship Management: Serve as the primary point of contact for a designated portfolio of key institutional clients (e.g. hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long‑term partnerships. Proactively engage clients to understand their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement, deepening relationships to maintain and grow their activities with GS. Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities. Collaborate with Sales, Trading, and Relationship Managers to onboard new clients seamlessly and expand existing mandates.
• Operational Excellence & Complex Problem Solving: Oversee and drive the resolution of highly complex operational, technical, and service‑related issues across the full suite of products including Prime Services (e.g. financing, securities lending, derivatives clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (e.g. Equity and Fixed Income Execution, OTC Derivatives – Equity Derivatives, Credit and Rates products, and FX). Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient issue resolution, and proactive communication. Drive cross‑functional initiatives to streamline workflows, enhance the client experience, increase straight‑through processing (STP), and improve operational efficiency and scalability. Ensure a smooth and efficient start‑up process for new accounts, coordinating across all relevant internal teams.
• Product & Market Expertise: Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape (e.g., Dodd‑Frank, EMIR, MiFID II, Basel III). Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications. Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders. Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage. Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements. Contribute to the development and implementation of robust risk controls and best practices within the client services function.
• Leadership & Strategic Contribution: Contribute to team strategy, process improvements, and knowledge‑sharing initiatives, including participating in working group calls with global audiences. Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies. Conduct periodic relationship reviews and monitor/manage billing for accuracy.

Basic Requirements

• Experience: Min. 3 years - 5 years of progressive experience in Client Services, Operations, or a related front‑office role within a leading investment bank or financial institution. Proven track record of successfully managing and growing complex institutional client relationships. Demonstrated experience with a broad range of financial products and services, including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives (Credit Derivatives, Interest Rate products, and Equity Derivatives).
• Technical Skills: Exceptional understanding of global financial markets, instruments, and regulatory frameworks. Preferred proficiency in industry‑standard platforms and internal systems relevant to prime brokerage operations and client reporting. Strong analytical and quantitative skills, with the ability to interpret complex data (e.g. client balance trends, market share) and perform root cause analysis to provide actionable insights.
• Soft Skills: Excellent in communication (written and verbal), presentation, and interpersonal skills, with the ability to engage effectively with senior client stakeholders (CFOs, COOs, Head of Ops) and internal partners across all levels. Strong problem‑solving abilities, with a proactive, analytical, and solution‑oriented approach to complex challenges. Ability to work independently, manage multiple priorities under pressure, and thrive in a fast‑paced, dynamic environment with minimal supervision. Demonstrated leadership potential, with the ability to influence, collaborate, and drive results across cross‑functional and global teams. High degree of accountability, action‑orientation, and focus on outcomes.
• Qualifications: Bachelor's degree in Finance, Economics, Business, or a related quantitative field preferred.