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For Companies At a Glance
- Tasks: Join our team to assist customers with digital banking and account services.
- Company: Goldman Sachs is a global leader in investment banking and wealth management.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer service and personal development.
- Qualifications: Looking for detail-oriented individuals with strong communication skills and a passion for helping others.
- Other info: Work in a fast-paced environment with ongoing training and support.
The predicted salary is between 36000 - 60000 £ per year.
Opportunity Overview
CORPORATE TITLE: Call Center Representative
OFFICE LOCATION(S): London
JOB FUNCTION: Digital Operations - Specialist
DIVISION: Asset & Wealth Management
Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest.
YOUR IMPACT
We’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services? Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.
What you’ll do:
- Answer incoming calls from customers; providing product information, account opening services as well as account servicing and general support
- Build rapport with our customers to resolve service issues and customer questions
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
- Support the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responses
- Document all service interactions for each assigned customer in accordance with established procedures and compliance policies
- Recognise that quality is measured through call recordings and case auditing
- Meet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
- Communicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standards
- Complete ongoing compliance and remedial training as scheduled
- Proactively identify any new issues or risks
What we’re looking for:
- Positive, self-directed, detail oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environment
- Strong interpersonal and communication skills, negotiation skills are a plus
- Good problem-solving skills
- Is adaptable, high-energy levels and desire to help others
- Excellent team player
- Good analytical and problem-solving skills with a view to support changes to processes
- Excellent written and verbal communication skills
- Experience in a retail banking environment or other similar customer service environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.
Digital Operations - Specialist employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations - Specialist
✨Tip Number 1
Familiarise yourself with the digital banking landscape and customer service best practices. Understanding the specific products and services offered by Marcus by Goldman Sachs will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've successfully resolved customer issues or improved service quality.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for situational questions. Think about challenges you've faced in previous roles and how you overcame them, as this will show your adaptability and resourcefulness.
✨Tip Number 4
Network with current or former employees of Goldman Sachs to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the selection process.
We think you need these skills to ace Digital Operations - Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Operations - Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Experience: Since the role focuses on customer support, emphasise any previous experience in customer service or retail banking. Use specific examples to demonstrate your ability to handle inquiries and resolve issues effectively.
Showcase Communication Skills: Excellent written and verbal communication skills are crucial for this role. Make sure your CV and cover letter reflect your ability to communicate professionally and clearly. Consider including examples of how you've successfully communicated with customers or colleagues in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the application. Use keywords from the job description, such as 'problem-solving', 'team player', and 'adaptable', to ensure your application stands out to recruiters.
How to prepare for a job interview at Goldman Sachs Bank AG
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your analytical skills and how you approach problem-solving, as these are crucial for a role in digital operations.
✨Familiarise Yourself with Digital Banking
Since the role involves digital banking solutions, it’s beneficial to have a good understanding of the industry. Research current trends and challenges in digital banking to show your knowledge and interest during the interview.
✨Practice Effective Communication
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate your ability to communicate professionally with both customers and colleagues.
