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- Tasks: Lead and motivate a team of Fraud specialists to deliver exceptional customer service.
- Company: Join Marcus by Goldman Sachs, a leader in financial services.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by improving customer journeys and team performance.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Marcus by Goldman Sachs is looking for an experienced Fraud team leader who has a passion for delivering exceptional customer service to join our growing Fraud Operations team. If you are highly skilled at motivating and developing our fraud specialists, we’d love to hear from you!
What you’ll do:
- Leads, motivates and supervises the day‑to‑day operations of a team of Fraud specialists.
- Ensures team performance expectations are met by coaching and enabling direct reports to be successful in their role.
- Uses data to understand specialist performance, identify trends and action plans to support improvements.
- Identifies opportunities to improve customer journeys, actively encouraging the team to do the same.
- Provides support and handles customer escalations when needed.
- Embeds consistent delivery of exceptional customer service across the team with intense focus on customer satisfaction, balancing business objectives.
- Provides hands‑on assistance to team members while serving as an escalation point for the operation’s customer issues and complaints.
Collaborates...
Digital Operations - Management employer: Goldman Sachs Bank AG
Contact Detail:
Goldman Sachs Bank AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations - Management
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Marcus by Goldman Sachs. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Fraud Operations roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or improved customer journeys in past roles. We want to see your passion for exceptional service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Operations - Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight your experience in fraud operations and customer service, as these are key for us at StudySmarter. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for leading teams and improving customer journeys. Let us know why you’re excited about the opportunity to join our Fraud Operations team and how you can contribute to our success.
Showcase Your Leadership Skills: Since we’re looking for someone who can motivate and develop a team, make sure to highlight your leadership experience. Talk about how you've coached others and driven performance improvements in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Goldman Sachs Bank AG
✨Know Your Stuff
Make sure you understand the ins and outs of fraud operations. Brush up on the latest trends in fraud prevention and customer service. Being able to discuss specific examples of how you've led a team or improved processes will show that you're not just familiar with the role, but passionate about it.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in motivating and developing teams. Think of specific instances where you’ve coached someone to success or turned around a struggling team. This is your chance to shine a light on your leadership style and how it aligns with their goals.
✨Data-Driven Mindset
Since the role involves using data to drive performance, be ready to discuss how you've used data in past roles. Bring examples of how you identified trends and implemented action plans based on your findings. This will demonstrate your analytical skills and your ability to make informed decisions.
✨Customer-Centric Approach
Emphasise your commitment to exceptional customer service. Prepare to share stories where you’ve gone above and beyond for customers or improved customer journeys. Highlighting your focus on customer satisfaction will resonate well with their expectations for the role.