At a Glance
- Tasks: Monitor schedules, balance resources, and lead decisions to maintain service levels.
- Company: Join the dynamic team at Marcus by Goldman Sachs in Birmingham.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities for professional development.
- Why this job: Make a real impact on operations while developing your analytical skills.
- Qualifications: Experience in contact centres and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Marcus by Goldman Sachs is seeking a Workforce Analyst in Birmingham to join the workforce team working under the Workforce Manager.
You will monitor real‑time schedule adherence, balance resources with call volumes, and lead intraday decisions to maintain service levels.
The role requires experience in contact centres, strong data interpretation, and proficient Excel skills.
You will report on performance, create schedules, and coordinate with Team Leaders to ensure smooth operations in a
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Real-Time Workforce Analyst in Birmingham employer: Goldman Sachs Bank AG
Goldman Sachs Bank AG is an exceptional employer, offering a dynamic and inclusive work environment that fosters professional growth and development. As a DCM Associate in London, you will have the opportunity to engage in high-stakes financing transactions while building valuable relationships in the private equity market. With a strong emphasis on collaboration and innovation, employees are encouraged to thrive and excel in their careers.
