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- Tasks: Lead a team managing property claims and repairs while ensuring compliance and budget management.
- Company: Join Golding Homes, a community-focused organisation dedicated to building quality homes.
- Benefits: Enjoy flexible working, 28 days leave, pension contributions, and wellness perks.
- Why this job: Make a real impact in housing while working in a creative and supportive environment.
- Qualifications: Experience in team management and property services; HNC/HND qualification preferred.
- Other info: Work from home or our modern Maidstone office; driving licence required.
The predicted salary is between 44000 - 60000 £ per year.
Thank you for looking! It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities. We're excited to recruit for this role at Golding and appoint a Property Services Case Manager to cover a period of maternity leave (a minimum of 6 months and a maximum of 15 months).
What you'll be doing:
- Support the Property Services Manager and be the operational lead to manage and oversee all Section 11 Disrepair claims, major works and insurance related case work.
- Be responsible for directly line managing a team of maintenance inspectors and a Property Coordinator providing technical solutions and support on complex repairs for customers and internal departments.
- Ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements and effective budget management.
More about you. What can you bring?
- Demonstrable experience of effectively managing and leading a team.
- Experience in the management of major repairs, Section 11 Disrepair claims and Insurance works, including health & safety legislation preferably within social housing.
- Previous experience writing high quality documentation and reports.
- An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
- Possess a HNC/HND building related qualification, or are looking to achieve the same or similar technical qualification when in post.
- Excellent communication skills who works proactively and can effectively manage their own workload and time.
- Previous experience working directly with customers and external stakeholders required.
- Driving licence and use of own car required.
When and where you'll be doing it:
You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You'll get:
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing Date: Midnight Wednesday 7th May
Interview Date: Thursday 15th May
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early.
Property Services Case Manager (Maternity Cover) in Maidstone employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Case Manager (Maternity Cover) in Maidstone
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Property Services Case Manager. Understanding the nuances of Section 11 Disrepair claims and major works will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in social housing. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've effectively managed teams in the past. Be ready to share specific examples that demonstrate your ability to lead and support your team in delivering high-quality service.
✨Tip Number 4
Research Golding Homes and their values. Being able to articulate how your personal values align with theirs will show your genuine interest in the organisation and its mission, making you a more appealing candidate.
We think you need these skills to ace Property Services Case Manager (Maternity Cover) in Maidstone
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Property Services Case Manager position. Tailor your application to highlight relevant experience in managing teams, handling disrepair claims, and working within social housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with major repairs, Section 11 Disrepair claims, and insurance works. Provide specific examples of how you've successfully managed similar cases and led teams in the past.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include examples in your application that demonstrate your ability to effectively communicate with customers and stakeholders. Mention any experience you have in writing high-quality documentation and reports.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Golding Homes. Use keywords from the job description and express your enthusiasm for contributing to their mission of providing sustainable homes and communities.
How to prepare for a job interview at Golding Homes
✨Showcase Your Leadership Skills
As a Property Services Case Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've effectively managed teams in the past. Use specific examples to illustrate your ability to motivate and guide others.
✨Demonstrate Technical Knowledge
Familiarise yourself with Section 11 Disrepair claims and major repairs management. Be ready to explain your understanding of health and safety legislation within social housing. This will show that you have the technical expertise required for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle complex repairs or customer complaints. Think of real-life scenarios where you successfully resolved issues and be ready to share those stories.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you have successfully interacted with customers and external stakeholders in the past. Provide examples of how you’ve tailored your communication style to suit different audiences.
