Property Services Case Manager

It’s a great time to join Golding as we’re an efficient, local, visible and listening organisation, providing sustainable homes and communities. We’ve an established track record for building quality homes and investing in our local communities. We’re excited to recruit for this role at Golding and appoint a Property Services Case Manager on a permanent basis.

What you’ll be doing

You’ll support the Property Services Manager and be the operational lead to manage and oversee all Damp and Mould case management, ensuring swift progression and cases are responded to within the Awaab law timescales. In addition, you will support the wider Property Service functions and have an overview of Section 11 Disrepair claims, major works and insurance related case work. You’ll be responsible for directly line managing a team of Damp and Mould Surveyors, two Property Services Coordinators and a Customer Liaison Coordinator. You will support with providing technical solutions and support on complex cases for customers and internal departments. You’ll ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements and effective budget management.

More about you. What can you bring?

• Demonstrable experience of effectively managing and leading a team.
• Experience in the management of major repairs, Damp and Mould case management and knowledge of Section 11 Disrepair case management, including health & safety legislation preferably within social housing.
• Previous experience writing high quality documentation and reports.
• An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
• Excellent communication skills who works proactively and can effectively manage their own workload and time.
• Previous experience working directly with customers and external stakeholders required.
• Driving licence and use of own car required.

When and where you’ll be doing it

You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You’ll get:

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

Closing Date: Sunday 29th June - Midnight

Interview Date: Friday 4th July 2025

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early.

Equality, Diversity and Inclusion

We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We’re committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.