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- Tasks: Lead a team managing Damp and Mould cases, ensuring timely responses and effective service delivery.
- Company: Join Golding, a community-focused organisation dedicated to building quality homes and sustainable communities.
- Benefits: Enjoy flexible working, 28 days leave, pension contributions, and wellness perks like gym access and retail discounts.
- Why this job: Be part of a supportive culture that values innovation and offers opportunities for personal and professional growth.
- Qualifications: Experience in team management, case management, and excellent communication skills are essential.
- Other info: Work from anywhere with our Hub, Home, Roam approach and enjoy a modern office space in Maidstone.
The predicted salary is between 44000 - 60000 £ per year.
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities. We're excited to recruit for this role at Golding and appoint a Property Services Case Manager on a permanent basis.
What you'll be doing:
- You’ll support the Property Services Manager and be the operational lead to manage and oversee all Damp and Mould case management, ensuring swift progression and cases are responded to within the Awaab law timescales.
- In addition, you will support the wider Property Service functions and have an overview of Section 11 Disrepair claims, major works and insurance related case work.
- You’ll be responsible for directly line managing a team of Damp and Mould Surveyors, two Property Services Coordinators and a customer Liaison coordinator.
- You will support with providing technical solutions and support on complex cases for customers and internal departments.
- You’ll ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements and effective budget management.
More about you. What can you bring?
- We’re looking for someone with demonstrable experience of effectively managing and leading a team.
- You’ll have experience in the management of major repairs, Damp and Mould case management and have knowledge of Section 11 Disrepair case management, including health & safety legislation preferably within social housing.
- Previous experience writing high quality documentation and reports.
- An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
- We’re looking for an individual with excellent communication skills who works proactively and can effectively manage their own workload and time.
- Previous experience working directly with customers and external stakeholders required.
- Driving licence and use of own car required.
When and where you’ll be doing it:
You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You’ll get:
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing Date: Thursday 17th July 2025 - Midnight
Interview Date: To be confirmed
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early.
Locations
Property Services Case Manager employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Case Manager
✨Tip Number 1
Familiarise yourself with the Awaab law and its implications for damp and mould case management. Understanding these legal requirements will not only help you in interviews but also demonstrate your commitment to compliance and best practices in property services.
✨Tip Number 2
Network with professionals in the housing and property sector, especially those who have experience in managing damp and mould cases. Engaging with industry peers can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and complex cases in the past. Highlighting your leadership skills and problem-solving abilities will be crucial in showcasing your fit for the Property Services Case Manager role.
✨Tip Number 4
Research Golding's values and recent projects to align your responses during the interview. Showing that you understand their mission and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace Property Services Case Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Property Services Case Manager position. Tailor your application to highlight relevant experience in managing teams and handling Damp and Mould case management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrable experience in managing teams, writing high-quality documentation, and your knowledge of health & safety legislation within social housing. Use specific examples to showcase your skills.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your communication skills, ability to manage workloads, and experience working with customers and external stakeholders. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Golding Homes
✨Showcase Your Leadership Skills
As a Property Services Case Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing and leading teams effectively. Share specific examples of how you've motivated your team and handled challenges.
✨Demonstrate Technical Knowledge
Familiarise yourself with Damp and Mould case management and Section 11 Disrepair claims. Be ready to explain your understanding of health and safety legislation and how it applies to social housing. This will show that you have the necessary expertise for the role.
✨Prepare High-Quality Documentation Samples
Since writing reports and documentation is crucial for this position, bring samples of your previous work or be ready to discuss your writing process. Highlight your attention to detail and ability to communicate complex information clearly.
✨Exhibit Strong Communication Skills
Effective communication is key in this role, especially when dealing with customers and stakeholders. Prepare to share examples of how you've successfully managed relationships and resolved conflicts in the past, showcasing your proactive approach.
