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- Tasks: Lead a team to enhance community safety and customer satisfaction.
- Company: Golding Homes, a growing organisation focused on sustainable communities.
- Benefits: 28 days annual leave, flexible working, pension contributions, and wellness perks.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in line management and community safety issues required.
The predicted salary is between 46669 - 46669 £ per year.
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding and appoint a Safer Neighbourhoods Team Leader to join our Tenancy team, where you'll be able to play a key role in shaping our future.
What you'll be doing
- You'll undertake the day-to-day line management of the Safer Neighbourhoods’ team to ensure the delivery of high-quality customer focused services.
- You'll help achieve a high performing team, improve outcomes for customers and customer satisfaction.
- You'll help deliver Golding Homes’ safer neighbourhood offer to improve outcomes for customers in relation to clean, safe, green issues, ASB, hate incidents, domestic abuse, safeguarding, tenancy fraud and any tenancy breaches.
- You'll support, coach, train and work collaboratively with the Safer Neighbourhoods Team to achieve maximum performance.
- Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service.
More about you. What can you bring?
- You'll have demonstrable experience in a line management role, achieving positive outcomes for customers.
- You'll have demonstrable experience leading teams and services in relation to ASB, hate incidents, safeguarding, domestic abuse, tenancy fraud.
- You'll hold extensive experience of quality case management to deliver outcomes for customers across a range of tools and powers and be confident working across housing management systems.
- You'll have demonstratable experience of setting and achieving performance targets, including experience of coaching and motivating others to achieve targets and improve performance.
- Experience working with relevant external agencies to create safe spaces and respond to neighbourhood issues, prevent and deter, create campaigns and initiatives.
- Experience working with and engaging with customers and improving customer engagement and satisfaction.
- Experience in complaint handling and driving change learning from customer insight, as well as data analysis to drive service delivery and improvements.
Please note a full driving licence and DBS are required for this role.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of circa £46,669. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays)
- Company pension contribution and life assurance
- Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
Closing Date: Thursday 21st May at midnight. Interviews: Tuesday 2nd June County Gate One, Maidstone. We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
We will be sifting applications throughout and reserve the right to close applications early.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Equality, Diversity and Inclusion
We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
Safer Neighbourhood Team Leader in Maidstone employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Neighbourhood Team Leader in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community services sector. You never know who might have a lead on the Safer Neighbourhood Team Leader role or can give you insider tips about Golding.
✨Tip Number 2
Prepare for the interview by researching Golding's recent projects and community initiatives. Show us that you’re not just interested in the role, but also passionate about making a difference in the communities we serve.
✨Tip Number 3
Practice your responses to common interview questions related to ASB, safeguarding, and team management. We want to see how you handle real-life scenarios and improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Golding.
We think you need these skills to ace Safer Neighbourhood Team Leader in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in line management and customer-focused services. We want to see how your skills align with our mission at Golding!
Showcase Relevant Experience: When detailing your past roles, focus on your experience with ASB, safeguarding, and working with external agencies. This will help us understand how you can contribute to our Safer Neighbourhoods team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Golding Homes
✨Know Your Stuff
Before the interview, make sure you understand Golding's mission and values. Familiarise yourself with their approach to safer neighbourhoods and how they handle issues like ASB and safeguarding. This will show that you're genuinely interested in the role and can align your experience with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully managed teams in the past. Highlight your experience in coaching and motivating others, especially in challenging situations. Be ready to discuss how you’ve improved customer satisfaction and outcomes through effective team management.
✨Engage with Real Scenarios
Think about real-life scenarios related to tenancy fraud or domestic abuse that you might have encountered. Be prepared to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to work collaboratively with external agencies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, ongoing projects, or how Golding measures success in their safer neighbourhood initiatives. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.