At a Glance
- Tasks: Provide exceptional customer service and optimise scheduling for repairs and maintenance.
- Company: Join Golding Homes, a growing company dedicated to quality homes and community investment.
- Benefits: Enjoy 28 days leave, flexible benefits, and a supportive work environment.
- Other info: Modern office in Maidstone with excellent career growth opportunities.
- Why this job: Be part of a team that shapes the future of community services and makes a real impact.
- Qualifications: Strong customer service skills and experience in planning and scheduling.
The predicted salary is between 31500 - 38500 £ per year.
We are Golding Homes - thank you for looking!
It is a great time to join Golding, our Corporate Plan 2026-2030 sets out ambitious plans to deliver excellent services, invest in our homes and communities, and continue building a brilliant place to work where our people can thrive. We have an established track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding and appoint a Scheduler. You will be part of an existing Scheduling team in our Repairs and Maintenance division and will play a key role in shaping our future.
What you’ll be doing:
- You will provide exceptional standards of customer service and optimise productivity through effective planning and works scheduling.
- You will develop and maintain strong working relationships within both the Customer Service Centre and Trade Supervision functions whilst always operating in accordance with departmental practices, standing orders, and financial processes and regulations to enable the department to achieve its objectives in terms of time, cost and quality of service.
- You will provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works by telephone, in writing and face to face whilst living and role modelling the Golding values.
More about you. What can you bring?
- Using your excellent customer service skills, you will be able to effectively and efficiently apply your experience of planning trade and knowledge of repair requests, solutions and systems to deliver excellent repairs and works service delivery.
- Working under minimal supervision and as part of a team you will use your outstanding written and verbal communication expertise to easily organise and prioritise the works successfully whilst maintaining a strong customer focus with a continuous commitment to exceptional service delivery.
When and where you’ll be doing it:
You will enjoy a 40-hour working week and earn an annual salary of circa £33,000 dependent upon your knowledge, skills and experience. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Equality, Diversity and Inclusion:
We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We’re committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
Planner in Maidstone employer: Golding Homes
Golding Homes is an exceptional employer, offering a secure and permanent leadership role as an Electrical Supervisor in Maidstone, where you can truly make a difference in ensuring the safety and compliance of our communities' homes. With a strong commitment to employee development, we provide ongoing training, a supportive work culture, and a range of benefits including a company vehicle, flexible perks, and a focus on wellbeing, making it an ideal place for those who take pride in their work and seek meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Golding Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Golding Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planner in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Golding Homes:Your cover letter is your chance to shine! Tell us why you want to work at Golding Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Golding Homes!
How to prepare for a job interview at Golding Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
