At a Glance
- Tasks: Provide effective neighbourhood management and support to customers in Maidstone.
- Company: Join Golding Homes, a growing organisation dedicated to sustainable communities.
- Benefits: Enjoy 28 days leave, flexible working, and a comprehensive benefits package.
- Other info: Work in a modern office with a vibrant team culture.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and exceptional customer service skills required.
The predicted salary is between 39939 - 39939 £ per year.
It is a great time to join Golding as we are an efficient, local, visible and listening organisation providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities. We're really excited about the future and to help us improve our customer offer, we're recruiting for a permanent Neighbourhood Advisor.
As a Neighbourhood Advisor you'll provide an effective and efficient neighbourhood management service that'll meet customer needs and service demands. With a strong focus on customer satisfaction, ensuring work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPI’s are achieved.
You'll provide effective and efficient tenancy management to our customers, provide customers with general advice on tenancy matters, carry out block/estate inspections - ensuring we maximise customer engagement and manage a varied caseload. You'll work with the local authorities and attend court to represent Golding Homes when required.
You'll be an ambassador for customers, knowledgeable about the local area where you work, and having an awareness of diverse customer needs. Shape and champion neighbourhood plans, proactive interventions to improve outcomes for customers. Our customers are located across the wider Maidstone area and this role will predominantly be looking to support customers within Maidstone and the surrounding areas.
More about you. What can you bring?
You'll have seasoned experience within the housing sector dealing with anti-social behaviour, management of serious and complex ASB cases and conflict resolution. You will have extensive knowledge of housing management, legislation and the diverse needs of customers. You'll be a confident individual with exceptional customer service skills, with the ability to build rapport with customers and a good working relationships with internal/external colleagues and stakeholder agencies. Please note a Basic DBS and full driving licence is required for this role.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £39,939. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
Equality, Diversity and Inclusion
We’re committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
Neighbourhood Advisor in Maidstone employer: Golding Homes
Golding Homes is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. With a modern head office in central Maidstone and a flexible working approach, employees can thrive in an environment that encourages creativity and collaboration. The comprehensive Total Reward package, including generous leave, pension contributions, and various health benefits, ensures that our team members feel valued and motivated to make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Advisor in Maidstone
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Golding Homes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Golding Homes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Golding Homes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Golding Homes. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Advisor in Maidstone
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Golding Homes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Advisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Golding Homes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Golding Homes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
