At a Glance
- Tasks: Lead and innovate in housing services, ensuring customer satisfaction and community engagement.
- Company: Golding Homes, a passionate organisation dedicated to improving lives and communities.
- Benefits: Competitive salary, 30 days leave, flexible working, and great perks like gym access.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while shaping outstanding housing services.
- Qualifications: Degree or significant experience in senior housing leadership required.
The predicted salary is between 95000 - 95000 £ per year.
Were looking for an experienced leader to take up the important role as Assistant Director of Neighbourhoods. This role will work closely with our Executive Director of Customer Experience and the directorate leadership team. Youll have worked in the housing sector for several years and have successfully managed a mixed tenure customer focused service within housing. Youll drive innovation and best practices in tenancy and lease management to promote sustainable tenancies, positive communities, and high levels of customer satisfaction.
Were committed to working closely with our partners, and youll role model strong collaboration with a can-do mindset. Youre ready to work at Assistant Director level as part of our Senior Leadership Group (SLG). Influencing and building strong and productive relationships with your peers at Golding and across the sector. At Golding, were passionate about customer service, the safety and quality of our homes and making a real difference to the customers and communities we serve. The Neighbourhoods team is a critical function, enabling colleagues to do more to deliver the outcomes that mean the most to our customers.
As an effective member of the Directorate, work with SLG and Neighbourhoods colleagues to make a significant, impactful contribution to shaping outstanding services at Golding Homes, modelling our positive one team culture and values. Shape strategic priorities, ensuring compliance with relevant regulations and standards, improving operational performance, and fostering collaboration across teams. Lead the management of our portfolio of tenancies and leases through delivering high-quality customer focused tenancy and letting services, homeownership, and commercial services, ASB management, income maximisation and support, community investment, and achieve effective customer engagement and involvement.
The post reports to the Executive Director of Customer Experience and itself has five direct reports: Housing Solutions Manager x 2, Head of Neighbourhoods, Community Investment Manager, Head of Income, Inclusion & Support. The Neighbourhoods team consists of 64 colleagues.
The Candidate
- Possess a degree level qualification and/or significant relevant experience in a senior leadership role in Housing/Contract management.
- CIH Level 5 or working towards.
- Experience of successfully managing a mixed tenure resident focused service within housing.
- Substantial relevant experience at a management level in housing or related organisation.
- Demonstrate success in the development and implementation of policies and strategies to improve service delivery and customer satisfaction.
- Comprehensive knowledge and understanding of statutory requirements and good practice in relation to the delivery of the landlord housing management function.
- Understanding of Equality & Diversity.
- Clear understanding of the principles of customer care.
- Basic understanding of Welfare and Housing Benefits.
- Team management and organisation skills.
- Ability to lead, manage, motivate and support others and to overcome resistance to change in a constructive manner.
- Ability to effectively create, manage and monitor budgets and performance management information.
- Act with integrity and accountability.
- Excellent IT skills and ability to learn new systems.
If this sounds like you, and you share our passion and belief in the work we do, then wed love to hear from you. We welcome and embrace diverse talent, and were committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
The Benefits
- Salary circa £95,000
- 30 days annual leave per year (plus bank holidays) and Christmas closure.
- Company Pension contribution and life assurance.
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
Location: Our modern and well-equipped office is in central Maidstone: County Gate One, Staceys Street, Maidstone ME14 1ST. We operate hybrid working and flexible working arrangements, but regular attendance is required at our head office as we believe leadership visibility is very important.
Equality, Diversity and Inclusion: Were committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, youll get all the opportunities, support and respect youd expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
Assistant Director of Neighbourhoods in Maidstone employer: Golding Homes
Golding Homes is an exceptional employer that prioritises customer service and community impact, offering a supportive and inclusive work culture. With competitive benefits such as a salary of circa £95,000, 30 days annual leave, and flexible working arrangements, employees are empowered to thrive both personally and professionally. Located in the heart of Maidstone, our modern office fosters collaboration and visibility, ensuring that leaders are accessible and engaged with their teams.
