At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage requests using our ITSM tool.
- Company: Join Golding, a community-focused organisation building quality homes.
- Benefits: Up to £33,068 salary, 28 days annual leave, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth in a modern office.
- Why this job: Be part of a proactive team making a real difference in IT service delivery.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 33068 - 33068 £ per year.
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.
The successful candidate will join our IT & Data Team at an exciting time, as we look to adopt a proactive service partnering approach to engage with our customers, colleagues, and stakeholders. You will be working with the IT Infrastructure & Service Manager to provide outstanding focused IT solutions to our work colleagues and customers.
You will provide 1st & 2nd line support with high standards of customer service to ensure our colleagues' IT issues are dealt with in a professional manner, ensuring they are kept up to date and working with other IT teams if needed to resolve issues & requests. This is a fast-paced role, so ideal for someone who can learn quickly, be organised and able to prioritise work effectively.
The role involves:
- Using our ITSM tool Halo to manage requests and ensure SLA's are maintained
- Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office 365 / Teams / Exchange Online, Active Directory / Entra, Azure Virtual Desktop and 8x8 telephony
- Documenting & sharing knowledge within the department
- Setting up new hardware such as mobile devices & laptops using MDT & InTune
- Working with other IT teams, departments & 3rd parties to resolve issues and provide support.
You will have a 37-hour working week, based on an early/late shift pattern covering 8am-5pm and earn an annual salary up to £33,068.00 dependent upon your knowledge, skills and experience. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. The role will be office based 5 days per week at our Maidstone head office.
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You'll get: 28 days annual leave per year (plus...
IT Service Delivery Analyst in Maidstone employer: Golding Homes
Golding Homes is an exceptional employer that values strategic insight and community impact, offering a unique opportunity for Board Members to influence asset management and building safety in Kent. With a commitment to employee development and a collaborative work culture, we ensure our team members are supported in their professional growth while making a meaningful difference in the lives of residents. Join us in shaping the future of housing services in a vibrant and supportive environment.
