At a Glance
- Tasks: Provide top-notch IT support and solutions to colleagues and customers.
- Company: Join Golding, a community-focused organisation building sustainable homes.
- Benefits: Enjoy 28 days leave, pension contributions, and flexible benefits.
- Other info: Fast-paced role with opportunities for growth in a modern office.
- Why this job: Be part of a proactive team making a real difference in IT service delivery.
- Qualifications: Experience in IT support and a knack for problem-solving.
The predicted salary is between 33068 - 33068 £ per year.
IT Service Delivery Analyst
up to £33,068 per annum
Maidstone, Kent
Full-Time
Permanent It's?a great time to join Golding as we're?an efficient, local, visible and listening organisation, providing sustainable homes and communities.
We've established a strong track record for building quality homes and investing in our local communities.
What you'll be doing
The successful candidate will join our IT & Data Team at an exciting time, as we look to adopt a proactive service partnering approach to engage with our customers, colleagues, and stakeholders.
You will be working with the IT Infrastructure & Service Manager to provide outstanding focused IT solutions to our work colleagues and customers.
You will provide 1st & 2nd line support with high standards of customer service to ensure our colleagues IT issues are dealt with in a professional manner ensuring they are kept up to date and working with other IT teams if needed to resolve issues & requests.
This is a fast paced role, so ideal for someone who can learn quickly, be organised and able to prioritise work effectively.
The role involves;
Using our ITSM tool Halo to manage requests and ensure SLA's are maintained Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office 365 / Teams/ Exchange Online, Active Directory /Entra, Azure Virtual Desktop and 8x8 telephony Documenting & sharing knowledge within the department Setting up new hardware such as mobile devices & laptops using MDT & In Tune Working with other IT teams, departments & 3rd parties to resolve issues and provide support.
When and where you'll be doing it
You
will have
a 37-hour working week , based on an early/late shift pattern covering 8am-5pm and earn
an annual salary up to £33,068.00 dependent upon your knowledge, skills and experience.
Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
The role will be office based 5 days per week
at our Maidstone head office What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You'll get
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing
- Fund
- Closing
- Date:
Monday 12th October 2026
Interview - Date:
Tuesday 20th October 2026 TPBN1_UKTJ
IT Service Delivery Analyst in Dartford employer: Golding Homes
Golding Homes is an exceptional employer that values strategic insight and community impact, offering a unique opportunity for Board Members to influence asset management and building safety in Kent. With a commitment to employee development and a collaborative work culture, we ensure our team members are supported in their professional growth while making a meaningful difference in the lives of residents. Join us in shaping the future of housing services in a vibrant and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst in Dartford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Golding Homes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Golding Homes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Golding Homes!
✨Direct Apply to Golding Homes
Let's not forget to apply directly through the Golding Homes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst in Dartford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Golding Homes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Golding Homes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Golding Homes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
