At a Glance
- Tasks: Lead and innovate in housing management, ensuring customer satisfaction and community engagement.
- Company: Golding Homes, a passionate organisation focused on customer service and community impact.
- Benefits: 30 days annual leave, flexible working, pension contributions, and health cash plan.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in communities while shaping outstanding housing services.
- Qualifications: Degree or significant experience in senior housing leadership required.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for an experienced leader to take up the important role as Assistant Director of Neighbourhoods. This role will work closely with our Executive Director of Customer Experience and the directorate leadership team. You will have worked in the housing sector for several years and have successfully managed a mixed tenure customer-focused service within housing. You will drive innovation and best practices in tenancy and lease management to promote sustainable tenancies, positive communities, and high levels of customer satisfaction. You are ready to work at Assistant Director level as part of our Senior Leadership Group (SLG), influencing and building strong and productive relationships with your peers at Golding and across the sector.
At Golding, we are passionate about customer service, the safety and quality of our homes, and making a real difference to the customers and communities we serve. As an effective member of the Directorate, you will work with SLG and Neighbourhoods colleagues to make a significant, impactful contribution to shaping outstanding services at Golding Homes, modelling our positive one team culture and values. You will shape strategic priorities, ensuring compliance with relevant regulations and standards, improving operational performance, and fostering collaboration across teams.
You will lead the management of our portfolio of tenancies and leases through delivering high-quality customer-focused tenancy and letting services, homeownership, and commercial services, ASB management, income maximisation and support, community investment, and achieve effective customer engagement and involvement.
The post reports to the Executive Director of Customer Experience and has five direct reports:
- Housing Solutions Manager x 2
- Community Investment Manager
- Head of Income, Inclusion & Support
To be considered for this role, you should possess a degree level qualification and/or significant relevant experience in a senior leadership role in Housing/Contract management. You should have experience of successfully managing a mixed tenure resident-focused service within housing, substantial relevant experience at a management level in housing or a related organisation, and demonstrate success in the development and implementation of policies and strategies to improve service delivery and customer satisfaction.
You should have comprehensive knowledge and understanding of statutory requirements and good practice in relation to the delivery of the landlord housing management function, an understanding of Equality & Diversity, a clear understanding of the principles of customer care, and a basic understanding of Welfare and Housing Benefits. Team management and organisation skills are essential, along with the ability to lead, manage, motivate and support others and to overcome resistance to change in a constructive manner. You should also have the ability to effectively create, manage and monitor budgets and performance management information.
We welcome and embrace diverse talent, and we are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Benefits include:
- 30 days annual leave per year (plus bank holidays) and Christmas closure.
- Company Pension contribution and life assurance.
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
Location: Our modern and well-equipped office is in central Maidstone. We operate hybrid working and flexible working arrangements, but regular attendance is required at our head office as we believe leadership visibility is very important.
Equality, Diversity and Inclusion: We are committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you will get all the opportunities, support and respect you would expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
Locations
Assistant Director, Housing Management in Dartford, Kent employer: Golding Homes
Golding Homes is an exceptional employer that prioritises customer service and community impact, making it a rewarding place to work as an Assistant Director of Neighbourhoods. With a strong commitment to employee growth, a positive one team culture, and a range of benefits including 30 days annual leave, flexible working arrangements, and a focus on diversity and inclusion, Golding fosters an environment where leaders can thrive and make a significant difference in the housing sector. Located in central Maidstone, our modern office supports collaboration and innovation, ensuring that you are well-equipped to drive best practices in tenancy and lease management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director, Housing Management in Dartford, Kent
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Golding Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Golding Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Assistant Director, Housing Management in Dartford, Kent
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Golding Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Golding Homes
✨Get to Know Public Sector Values
Before your interview with Golding Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Golding Homes.
