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- Tasks: Lead a team providing essential support services for housing customers.
- Company: Join Golding, a trusted organization dedicated to building quality homes and communities.
- Benefits: Enjoy hybrid working, competitive salary, and excellent benefits.
- Why this job: Shape the future of housing support while making a real impact in your community.
- Qualifications: Experience in customer support and team leadership is essential.
- Other info: This is a full-time, permanent position with opportunities for growth.
The predicted salary is between 26500 - 37000 £ per year.
Customer Support Team Leader (Housing) £44,100 per annum plus excellent benefits Maidstone Hybrid working available Full Time, Permanent It\’s?a great time to join Golding as we\’re?an efficient, local, visible and listening organisation, providing sustainable homes and communities. We\’ve established a strong track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader(Housing) to join our Tenancy team,where you\’llbe able to play a key role in shaping our future. In this key position, you will be responsible for leading our support teamwhich includes our welfare benefits, employment advice, tenancy sustainment and handyperson services. What you\’ll be doing You\’ll undertake the day to day line management of the team of support advisors to ensure the delivery of high quality customer focused support services. Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes to ensure support is provided to customers to sustain tenancies and support them where needed. You\’ll support, coach, train and work collaboratively with the Support Team to achieve …
Customer Support Team Leader (Housing) employer: Golding Homes Careers
Contact Detail:
Golding Homes Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Leader (Housing)
✨Tip Number 1
Familiarize yourself with Golding's mission and values. Understanding their commitment to sustainable homes and communities will help you align your answers during the interview, showcasing your passion for their goals.
✨Tip Number 2
Highlight your leadership experience in customer support roles. Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery, as this is crucial for the Customer Support Team Leader position.
✨Tip Number 3
Prepare to demonstrate your knowledge of tenancy sustainment and welfare benefits. Being well-versed in these areas will show that you can effectively lead a team focused on supporting customers in their housing needs.
✨Tip Number 4
Research common challenges faced in customer support within the housing sector. Being able to discuss these challenges and propose solutions will set you apart as a candidate who is proactive and knowledgeable about the industry.
We think you need these skills to ace Customer Support Team Leader (Housing)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer support and team leadership. Provide specific examples of how you've successfully managed teams and delivered high-quality services.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as coaching, training, and performance management. Use concrete examples to demonstrate how you've applied these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the role and the organization. Mention why you want to work at Golding and how you can contribute to their mission of providing sustainable homes and communities.
How to prepare for a job interview at Golding Homes Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Support Team Leader. Familiarize yourself with the key areas such as welfare benefits, employment advice, and tenancy sustainment, as these will likely come up during your interview.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've successfully managed teams in the past, focusing on coaching, training, and achieving high performance. This will show that you're ready to take on the responsibilities of this role.
✨Emphasize Customer Focus
Golding values customer-focused support services. Be ready to discuss how you've prioritized customer needs in previous roles and how you plan to ensure high-quality service delivery in this position.
✨Research Golding's Values
Take some time to learn about Golding's mission and values. Understanding their commitment to building quality homes and investing in local communities will help you align your answers with their organizational goals during the interview.
