At a Glance
- Tasks: Be the friendly face at our front desk, guiding families through enrollment and ensuring a warm welcome.
- Company: Join Goldfish Swim School, where we prioritise safety and a golden experience for every child.
- Benefits: Flexible part-time hours, training provided, and a supportive team environment.
- Other info: Evening and weekend shifts available; CPR and First Aid training included.
- Why this job: Make a real impact by helping families feel excited and confident about their choices.
- Qualifications: Great communication skills, customer service experience preferred, and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
- Reports to: Assistant Manager - Sales
- FLSA Status: Part time, Non-Exempt
Summary: We're looking for a friendly, driven, and detail oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk.
This is a people first role - you'll connect with prospective and current members every single day and guide families through enrollment.
If you love talking to people, thrive in a fast paced environment, and take pride in making a great first impression, this role is for you.
Duties and Responsibilities
- Greet every member and family warmly at check in and make them feel welcomed from the moment they walk through the door.
- Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
- Guide families through the student registration process using effective sales and customer service techniques.
- Handle customer concerns and complaints professionally, with a solution driven approach.
- Assist families with merchandise and vending purchases.
- Make calls to resolve open account issues with professionalism and care.
- Maintain a clean, organized, and well stocked front desk, snack area, changing rooms, restrooms, and lobby area.
- Enforce safety rules and administer first aid when necessary.
What We're Looking For
- A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
- Comfortable learning new software - we'll train you on our systems.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Previous customer service or administrative experience preferred.
- Basic computer skills.
- Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
What Success Looks Like
- Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
- Enrollment numbers grow because follow up is consistent and conversations are genuine.
- The front desk runs smoothly - schedules are ready, check ins are seamless, and nothing falls through the cracks.
- Families feel confident they're in the right place from their very first interaction.
Our Culture
At Goldfish Swim School, we believe every child deserves to be safe in and around water.
Our team is passionate, people first, and committed to a golden experience every day.
As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the reason they choose us.
Front Desk and Sales Associate in Rochester employer: Goldfish Swim School
Goldfish Swim School is an exceptional employer that prioritises a people-first culture, making it an ideal workplace for those who thrive on connecting with families and creating memorable experiences. With a strong focus on employee growth, you will receive comprehensive training and support, including certifications in CPR and First Aid, ensuring you feel confident in your role. Located in a vibrant community, our team is passionate about water safety and dedicated to providing a golden experience for every child, making this a rewarding environment for both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk and Sales Associate in Rochester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Goldfish Swim School and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Goldfish Swim School and let us see your personality shine through!
We think you need these skills to ace Front Desk and Sales Associate in Rochester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Goldfish Swim School.
Get Familiar with Our Brand:Before applying, take some time to learn about Goldfish Swim School and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Goldfish Swim School
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Goldfish Swim School.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Goldfish Swim School will surely appreciate.
